Summary
Overview
Work History
Education
Skills
Timeline
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Raj Patel

Hamilton,ON

Summary

Store Leader with deep experience working in various retail verticals. Possess 4+ years of performance excellence in employee development and training, business reports and creating customer-focused atmospheres. Ideally suited to direct employees, manage inventory and deliver cost savings.

Overview

3
3
years of professional experience

Work History

Assistant Team Leader

Dollarama
08.2022 - Current
  • Created staff schedules, approved requested time off and updated reports.
  • Worked with customer service to handle escalated customer issues.
  • Increased sales revenue by 20 % each quarter.
  • Conducted new-hire trainings 6 times per year.
  • Used advanced features of Microsoft Office to complete all necessary reports for district management review.
  • Performed all the tasks which required at the time of opening/closing the store. Maintain the cash balance in safe everyday.

Customer Service Representative

Walmart
08.2021 - 09.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Education

Master of Science - Computer Systems Technology

McMaster University
Hamilton, ON
12.2022

Bachelor of Science - Information And Communication Technology

Gujarat Technological University
Ahmedabad, India
05.2021

Skills

  • IDX Systems
  • Motivational Leadership
  • Performance monitoring
  • Salesforce
  • Documentation And Reporting
  • Technical Support
  • Leading Team Meetings
  • Attention to Detail

Timeline

Assistant Team Leader

Dollarama
08.2022 - Current

Customer Service Representative

Walmart
08.2021 - 09.2022

Master of Science - Computer Systems Technology

McMaster University

Bachelor of Science - Information And Communication Technology

Gujarat Technological University

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Raj Patel