Raj Patel

UAS Corpo.

02.2024 - Current

Spearheading the design, development, and maintenance of advanced internal systems using .NET MVC, C#, JavaScript, AJAX, HTML, CSS, Bootstrap, MS SQL, and MySQL across six operational locations in the GTA, with expansion underway into Quebec.
Leading the end-to-end management of the Elite Appliance System (eliteappliance.ca), a high-efficiency platform used to track customer appliance service requests, handle parts ordering and receiving, and coordinate technician service schedules, ensuring guaranteed issue resolution within 1 business day.
Managing back-office software solutions that support operational logistics and customer service, while enhancing workflows for appliance request tracking, inventory, and technician deployment.
Supporting and maintaining customized CRM and database solutions for five major police associations, ensuring secure and reliable access to critical data across departments.
Providing hands-on software development support, including live troubleshooting and resolution of technical issues for internal users and clients.
Applied DevOps best practices to streamline builds, deployments, and continuous integration workflows, contributing to faster delivery cycles and reduced downtime.

Pay Space

01.2023 - 12.2023

Designed and developed secure, scalable, and maintainable enterprise-level web applications using ASP.NET MVC, C#, and Entity Framework, aligning with Agile Scrum practices.
Built and maintained software systems for tracking customer transactions, ensuring real-time updates and high reliability in processing financial data.
Managed a platform handling transaction data for 30+ merchants, providing consistent and seamless transaction experiences with proactive monitoring and issue resolution.
Developed and supported internal tools for the Customer Service Representative (CSR) team, streamlining workflows and improving customer issue resolution rates. Created responsive and user-friendly UI components with HTML5, CSS3, JavaScript, and AJAX, ensuring cross-browser compatibility and smooth interaction.
Designed and optimized Microsoft SQL Server databases, including stored procedures, views, and indexing, to support application performance and data integrity.
Continuously improved systems and processes by keeping up to date with emerging .NET and DevOps tools, applying innovative solutions where appropriate.

Tru Shield Insurance

01.2022 - 08.2022

Built and maintained full-stack modules using the .NET Framework, implementing C# logic for server-side operations and JavaScript/AJAX for dynamic client-side interactions.
Developed, debugged, and consumed ASP.NET Web APIs to enable efficient communication between front-end components and back-end services.
Designed and deployed a customer service chatbot to handle common user queries, reducing manual workload and improving response time.
Improved data performance and integrity by writing complex SQL Server queries, stored procedures, and triggers, and implemented server-side validation to ensure secure data transactions.

Invision Software Solution

07.2020 - 06.2021

Developed an Android-based Restaurant Management System with online food ordering and table reservation features using Java, XML, and SQL.
Contributed to the maintenance and enhancement of the core Backend API server for the Android application, ensuring seamless communication between the front-end and back-end systems.
Utilized Git for version control, actively participating in peer code reviews with senior developers to ensure code quality and maintain best practices.
Documented legacy features and actively participated in new feature concept reviews and requirements gathering discussions with internal and external stakeholders, ensuring alignment with project goals and objectives.
Implemented and optimized complex aggregation pipelines for the MongoDB backend database, enhancing data processing efficiency and scalability.

Freelance Web Developer

03.2023 - Current

Collaborated with local businesses to design and develop custom websites aimed at increasing digital presence and driving sales.
Designed and built a professional educational website for Unlock NCLEX, offering NCLEX exam preparation classes, improving online engagement and student inquiries.
Led the redesign of a pizza restaurant website, enhancing its UI/UX and online ordering experience to attract more local customers.
Developed and deployed four-page responsive portfolio websites for two real estate agents, showcasing their listings, testimonials, and contact information, boosting their online visibility and client acquisition. Provided SEO optimization, content updates, and ongoing maintenance to ensure performance and responsiveness across devices.

Summary