Raj Patel
Calgary,AB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
Work History
IT Support Consultant
Rogers Communications
08.2023 - Current
- Communicated with customers to pinpoint problems, walk-through solutions and launch corrective measures to bring back functionality and service.
- Evaluated problems to identify the best troubleshooting techniques for fixing them.
- Resolved batch of support tickets following major system malfunction.
- Collaborate with managers to address client inquiries or technical problems beyond scope of expertise.
- Tracked service work orders through to completion and closed system tickets.
Technical Service Representative
Shaw Communications Inc
07.2022 - 08.2023
- Providing informative technical support and troubleshooting guidance pertaining to network, internet, cable and digital phone issues.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Provide customers with ongoing technical support via phone or chat with exceptional customer experience while staying within our scope of guidelines.
- Skilled in START, COMX, CBS, NetCracker and all internal processes.
- Full Knowledge of networking, computer systems, Hardware components, LAN, cable and TV setups, internal applications, browsers, and a comfort level with troubleshooting these steps patiently with customers over the telephone and chat support.
Education
Diploma - Computer Systems Technician - Networking
St. Clair College of Applied Arts And Technology
Windsor, ON05.2022
Skills
- Incident Management
- Hardware Maintenance
- Scripting Languages
- Software Installation
- Wireless Networking
- Network Administration
- Desktop Support
- Database Administration
Languages
English
Timeline
IT Support Consultant
Rogers Communications
08.2023 - Current
Technical Service Representative
Shaw Communications Inc
07.2022 - 08.2023
Diploma - Computer Systems Technician - Networking
St. Clair College of Applied Arts And Technology
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