Raj Maniar
Winnipeg,MB
Summary
Customer-oriented General Manager with 30 years of experience in the Hospitality Industry. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
Work History
General Manager
Chop Steakhouse
09.2022 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
General Manager
The Beer Can
04.2022 - 09.2022
- Maintained a 400 person outdoor beer gardens
- Controlled inventory that exceeded 65 kegs/week
- Managed employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Sales Manager
Torque Brewing
05.2017 - 04.2022
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Organized promotional events and interacted with community to increase sales volume.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Produced contracts, reports, letters, and proposals for clients.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
Manager
The Alibi Room Vancouver
06.2016 - 05.2017
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained relationships with over 30 local Craft Brewers
Operating Partner
Barley Brothers Stadium/Polo Park
03.2013 - 06.2016
- Recruited and hired qualified candidates to fill vacancies.
- Sourced vendors and negotiated fair contracts to keep costs low.
- Set and implemented promotional strategies to drive business growth.
- Determined appropriate financial goals and administered budgets to control expenses.
Manager
Infernos On Academy
02.2011 - 03.2013
Bar Manager
Rinkside Bar and Grill
01.2008 - 02.2011
Manager
Moxie's MTS Center
03.2005 - 01.2008
Education
Level II -
Wine & Spirit Educational Trust
Level 2 - Certified Beer Server -
Cicerone Certification Program
Managing Food Safety -
Food Safety Market
Entrepreneurship Certificate -
Winnipeg South Technical Institute
School Diploma -
Oak Park High School – French Immersion High
Skills
- Unwavering Hospitality
- Profit and Loss
- Team Development
- Project Planning
- Product Costing
- Menu Planning
- Cross-Functional Team Management
- Financial Statements
- Manage Budgets
- Employee Scheduling
- Financial Forecasting
- Staff training/development
- Coaching and mentoring
Timeline
General Manager
Chop Steakhouse
09.2022 - Current
General Manager
The Beer Can
04.2022 - 09.2022
Sales Manager
Torque Brewing
05.2017 - 04.2022
Manager
The Alibi Room Vancouver
06.2016 - 05.2017
Operating Partner
Barley Brothers Stadium/Polo Park
03.2013 - 06.2016
Manager
Infernos On Academy
02.2011 - 03.2013
Bar Manager
Rinkside Bar and Grill
01.2008 - 02.2011
Manager
Moxie's MTS Center
03.2005 - 01.2008
Level II -
Wine & Spirit Educational Trust
Level 2 - Certified Beer Server -
Cicerone Certification Program
Managing Food Safety -
Food Safety Market
Entrepreneurship Certificate -
Winnipeg South Technical Institute
School Diploma -
Oak Park High School – French Immersion High
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