Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raj Koradiya

Oshawa,ON

Summary

At Tradebulls Securities, excelled as a Customer Service Representative by leveraging exceptional problem-solving abilities and proficiency in Microsoft Excel to enhance customer satisfaction significantly. Demonstrated unparalleled active listening and critical thinking skills, resolving complaints efficiently, which culminated in a notable increase in customer loyalty and repeat business. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Tradebulls Securities
08.2021 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Post Graduation Diploma - Financial Analytics

Trent University
Oshawa, ON
04.2024

BBA - Finance

Gujarat University
Ahmedabad, India
05.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Microsoft Excel

Languages

English
Full Professional

Timeline

Customer Service Representative

Tradebulls Securities
08.2021 - 06.2023

Post Graduation Diploma - Financial Analytics

Trent University

BBA - Finance

Gujarat University
Raj Koradiya