RAJ KAMAL
Edmonton,AB
Summary
Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness.
Overview
14
14
years of professional experience
Work History
Store Leader
7 Eleven Gas Station
03.2020 - Current
- Planned optimal workflow through successful scheduling and task delegation.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Elevated team performance with motivational approach and excellent training abilities.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Boosted brand awareness through creative and multifaceted marketing strategies.
- Greeted customers and assessed needs to recommend suitable car wash services.
Owner and Manager
ALBERTA LTD 0/A PONOKA LIQUOR HOUSE
11.2015 - 03.2020
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Manager Of Customer Service
MAC'S CONVENIENCE STORE
04.2012 - 09.2015
- Educated staff on strategies for handling difficult customers and challenging situations
- Answered questions about store policies and concerns to support positive customer experiences
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Agency Clerk
DLF PRAMERICA LIFE INSURANCE
09.2009 - 10.2011
- Documented orders and filed paperwork
- Verified government-issued identification and checked paperwork for completion
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Education
POST GRADUATION DIPLOMA - COMPUTER APPLICATION
PUNJAB UNIVERSITY
Master of Science - Computer Science
KURUKSHETRA UNIVERSITY
Bachelor of Science - Computer Science, Languages
DAV COLLEGE
Skills
- Strategic Selling
- Marketing strategy
- Process and procedure development
- Conflict Resolution
- Data analysis
- Customer relations
- Marketing and advertising
- Revenue Growth
Timeline
Store Leader
7 Eleven Gas Station
03.2020 - Current
Owner and Manager
ALBERTA LTD 0/A PONOKA LIQUOR HOUSE
11.2015 - 03.2020
Manager Of Customer Service
MAC'S CONVENIENCE STORE
04.2012 - 09.2015
Agency Clerk
DLF PRAMERICA LIFE INSURANCE
09.2009 - 10.2011
POST GRADUATION DIPLOMA - COMPUTER APPLICATION
PUNJAB UNIVERSITY
Master of Science - Computer Science
KURUKSHETRA UNIVERSITY
Bachelor of Science - Computer Science, Languages
DAV COLLEGE
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