Raj Gandhi
Hearst,Ontario
Summary
Dynamic Business Analyst with a proven track record at Ontario Digital Services, excelling in requirements gathering and business process modeling. Adept at enhancing client support through effective communication and IT troubleshooting. Recognized for improving project outcomes by analyzing systems and collaborating with cross-functional teams to drive efficiency and user satisfaction.
Overview
3
3
years of professional experience
Work History
Business Analyst
Ontario Digital Services
Toronto, Ontario
02.2025 - 08.2025
- Facilitated meetings with stakeholders to identify project goals and needs.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Analyzed existing systems and processes to identify areas of improvement.
- Mapped and documented interfaces between legacy and new systems.
- Collaborated with cross-functional teams to gather project specifications.
IT Client Support Specialist
Ontario Digital Services
Toronto, Ontario
01.2023 - 01.2025
- Provided timely support for client inquiries via email and phone.
- Assisted clients in navigating digital services and resources effectively.
- Maintained knowledge of digital service updates and policy changes continuously.
- Gathered client feedback to improve service delivery and user experience.
Education
Post-Graduate Certificate - Software Quality Assurance And Test Engineering
Conestoga College Institute of Technology And Advanced Learning
Kitchener12-2024
Post-Graduate Certificate - Information System Business Analysis
Northern College of Applied Arts And Technology
South Porcupine08-2023
Bachelor of Computer Applications - Information And Computer Systems
Dr. A.P.J Abdul Kalam University
India09-2019
Skills
- Requirements gathering
- Business process modeling
- Friendly, positive attitude
- Client support
- Multitasking Abilities
- IT Troubleshooting & Technical Support
- SQL
Languages
English
Professional
Timeline
Business Analyst
Ontario Digital Services
02.2025 - 08.2025
IT Client Support Specialist
Ontario Digital Services
01.2023 - 01.2025
Post-Graduate Certificate - Software Quality Assurance And Test Engineering
Conestoga College Institute of Technology And Advanced Learning
Post-Graduate Certificate - Information System Business Analysis
Northern College of Applied Arts And Technology
Bachelor of Computer Applications - Information And Computer Systems
Dr. A.P.J Abdul Kalam University