Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Raj Gandhi

Hearst,Ontario

Summary

Dynamic Business Analyst with a proven track record at Ontario Digital Services, excelling in requirements gathering and business process modeling. Adept at enhancing client support through effective communication and IT troubleshooting. Recognized for improving project outcomes by analyzing systems and collaborating with cross-functional teams to drive efficiency and user satisfaction.

Overview

3
3
years of professional experience

Work History

Business Analyst

Ontario Digital Services
Toronto, Ontario
02.2025 - 08.2025
  • Facilitated meetings with stakeholders to identify project goals and needs.
  • Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
  • Analyzed existing systems and processes to identify areas of improvement.
  • Mapped and documented interfaces between legacy and new systems.
  • Collaborated with cross-functional teams to gather project specifications.

IT Client Support Specialist

Ontario Digital Services
Toronto, Ontario
01.2023 - 01.2025
  • Provided timely support for client inquiries via email and phone.
  • Assisted clients in navigating digital services and resources effectively.
  • Maintained knowledge of digital service updates and policy changes continuously.
  • Gathered client feedback to improve service delivery and user experience.

Education

Post-Graduate Certificate - Software Quality Assurance And Test Engineering

Conestoga College Institute of Technology And Advanced Learning
Kitchener
12-2024

Post-Graduate Certificate - Information System Business Analysis

Northern College of Applied Arts And Technology
South Porcupine
08-2023

Bachelor of Computer Applications - Information And Computer Systems

Dr. A.P.J Abdul Kalam University
India
09-2019

Skills

  • Requirements gathering
  • Business process modeling
  • Friendly, positive attitude
  • Client support
  • Multitasking Abilities
  • IT Troubleshooting & Technical Support
  • SQL

Languages

English
Professional

Timeline

Business Analyst

Ontario Digital Services
02.2025 - 08.2025

IT Client Support Specialist

Ontario Digital Services
01.2023 - 01.2025

Post-Graduate Certificate - Software Quality Assurance And Test Engineering

Conestoga College Institute of Technology And Advanced Learning

Post-Graduate Certificate - Information System Business Analysis

Northern College of Applied Arts And Technology

Bachelor of Computer Applications - Information And Computer Systems

Dr. A.P.J Abdul Kalam University
Raj Gandhi