Raj Bhavsar
Summary
Experienced sales and service professional with a background in automotive engineering and kitchen management, adept at managing teams, analyzing customer needs, and delivering innovative solutions. Seeking a challenging role in a dynamic organization that can leverage my expertise in sales and service and provide opportunities for growth and development.
Overview
9
9
years of professional experience
Work History
Parts Sales Rep
GenRep Ltd
08.2022 - Current
- Manage key client relationships, generate new leads, and grow customer base in industrial and manufacturing sectors
- Using Epicor and SAP for day-to-day operations
- Utilize expert knowledge of parts and components to provide accurate and timely recommendations and customized solutions
- Consistently exceed sales targets, resulting in increased revenue and profitability
- Collaborate with internal teams to ensure quick and accurate order processing and maintain thorough product inventory knowledge
- Demonstrate excellent communication and negotiation skills to ensure customer satisfaction, with strong technical expertise in heavy-duty off-road engines and power products.
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Ordered parts for customers, repair shops, Marine,oil and gas, electrical industries department for use in Generators, Off road engines and Heavy equipments.
Warranty Coordinator
Genrep Ltd
08.2022 - Current
- Resolving issues through active listening and open-ended questioning, escalating major problems to manager.
- Managing Parts and engine warranty claims, processing claims on various distributor portals using SAP and salesforce.
- Creating Warranty estimation and claim processing, Inspecting the parts, processing returns and credits
- Handling claim transactions and keeping data of transaction history for individual claims for various platforms
- Processing engine claims and providing replacement following EPA guidelines and regulations.
Machine Ops-GL
Give-and-Go
04.2022 - 05.2022
- Operated various equipment and handled conveyor running products in a baking factory.
- Replenished materials and supplies as needed to maintain production.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Quickly shut down equipment in emergency situations following protocols.
- Managed and monitored processes and machine systems by observing readings on control boards.
- Monitored compliance with plant procedures, safety and sanitation protocols as well as government regulation.
Kitchen Manager/Head Chef
Honest Restaurant
04.2020 - 01.2022
- Managed kitchen operations including staffing, training, and event planning while ensuring safety standards were met
- Maintained records of expenses and resources, supervised equipment maintenance, and employee scheduling.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
Front House Ops
Big Ben Convenience
08.2019 - 01.2020
- Operated cash register, maintained cleanliness in store, greeted customers, helped customers find products, stocked shelves, and kept inventory
- Developed rapport and connected with the retail team and workers.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Maintenance Asst.
Greenwood Auto Repair
06.2018 - 01.2019
- Conducted vehicle inspections, maintenance, and troubleshooting, while keeping records of service orders and operations lists
- Maintained equipment and tools, including service decks and lifts, and performed automotive parts repair and overhaul.
- Inspected systems and equipment to identify unscheduled maintenance and repair needs.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Maintained safety conditions and standards in facility.
- Replaced worn or damaged parts to restore equipment functionality.
Sales Manager
Khushbu Motors
05.2017 - 04.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Evaluated performance against goals and implemented appropriate development plans.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Sales & Marketing Manager
Jayraj Marketing
01.2015 - 04.2017
- Drive growth and achieve sales targets through strategic sales and marketing plans
- Build and maintain strong customer relationships while keeping an eye on emerging markets and competitors
- Recruit, coach, and set objectives for new and existing sales force to build a strong and strategic team.
- Analyzed sales and marketing data for improved strategies.
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Education
BET (Post Bachelors) - Petroleum Engineering
CBU, Canada
01.2020
Diploma Automobile Engg. -
GTU, India
01.2020
Bachelors Automobile Engg. -
GTU, India
01.2017
Skills
- Expertise in industrial and manufacturing sectors, including parts and components
- Administrative Management
- Scheduling
- Strong communication, negotiation, and customer service skills
- Analytical approach to identifying and addressing customer needs with customized solutions
- Proficient in inventory management, order processing, pricing, and using CRM and inventory management systems
- Knowledge of staff management, training, scheduling, procurement, and supply chain management
- Familiarity with safety protocols, equipment maintenance, and repair, including ability to read and interpret technical drawings, schematics, and manuals
- Excellent problem-solving, analytical, interpersonal, and independent/team-oriented work skills
- Microsoft Outlook
- POS Systems Expert
- Microsoft Office 360
Accomplishments
- Accomplished writer with a track record of success in the film and theater industry. Written a short film "Laali" that has won 12 international awards and a play "The Unbiased Trial" that has won 9 academic awards
- Demonstrated leadership experience through volunteering and leading events for AASMAAN FOUNDATION, an NGO working for the betterment of underprivileged children.
- Highly skilled in creative writing, storytelling, and project management with a passion for using these skills to make a positive impact in the world.
Language Profile
Proficient, Native Language, Mother Tongue
Leadership Experience
Accomplished writer with a track record of success in the film and theater industry. Written a short film "Laali" that has won 12 international awards and a play "The Unbiased Trial" that has won 9 academic awards.
Other Details
- Valid G driving license
- Food handler certificate.
References
References available on request.
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Punjabi
Elementary
Timeline
Warranty Coordinator
Genrep Ltd
08.2022 - Current
Parts Sales Rep
GenRep Ltd
08.2022 - Current
Machine Ops-GL
Give-and-Go
04.2022 - 05.2022
Kitchen Manager/Head Chef
Honest Restaurant
04.2020 - 01.2022
Front House Ops
Big Ben Convenience
08.2019 - 01.2020
Maintenance Asst.
Greenwood Auto Repair
06.2018 - 01.2019
Sales Manager
Khushbu Motors
05.2017 - 04.2018
Sales & Marketing Manager
Jayraj Marketing
01.2015 - 04.2017
BET (Post Bachelors) - Petroleum Engineering
CBU, Canada
Diploma Automobile Engg. -
GTU, India
Bachelors Automobile Engg. -
GTU, India
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