Summary
Overview
Work History
Education
Skills
Open Availability
Timeline
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Raiyan Islam

Calgary,AB

Summary

Detail-oriented barista with two years of experience in fast-paced coffee shop. Skilled at making specialty coffee and tea drinks, creating attractive product displays. Contributing to safe and welcoming cafe environment. Proficient in health codes standards, opening and closing duties and equipment maintenance. Pursuing a new professional challenge with room for career growth.

Overview

3
3
years of professional experience

Work History

Barista

HMS Host
07.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Controlled line and crowd with quick, efficient service.
  • Engendered customer loyalty by remembering personal preferences and allergy information.

Starbucks Barista

Safeway
07.2021 - Current
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Taught proper procedures and strategies for success to new employees.
  • Created wide variety of hot and cold drinks with consistently positive customer satisfaction scores.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Elevated customer loyalty by using strong communication skills to resolve customer problems.
  • Operated cash register for cash, debit and credit card transactions with excellent accuracy levels.
  • Constantly expanded personal knowledge of coffee styles and varieties.

Education

Open Studies -

Southern Alberta Institute of Technology (SAIT)
Calgary, AB

High School Diploma -

John G. Diefenbaker High School
Calgary, AB
07.2020

Skills

  • Customer service-focused
  • Team Leadership
  • Effective Trainer
  • Calm and Professional Under Pressure
  • POS System Operations
  • Multitasking Abilities
  • Creative Problem Solving
  • Strong Verbal and Written Communication
  • Coffee and Tea Expertise
  • Food and Drinks Serving
  • Dishwashing, Equipment and Store Cleaning
  • Packaging and Labeling

Open Availability

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Timeline

Barista

HMS Host
07.2022 - Current

Starbucks Barista

Safeway
07.2021 - Current

Open Studies -

Southern Alberta Institute of Technology (SAIT)

High School Diploma -

John G. Diefenbaker High School

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Raiyan Islam