Raiwyn Cass
Summary
Proven team player with a strong background in equine care and customer service, demonstrated during my tenure at Crown Ridge Farms. Excelled in stable management and problem-solving, enhancing facility efficiency and animal welfare. Skilled in first aid and client relationship building, I consistently foster positive experiences for both clients and their horses.
Seeking to transition into new field, bringing valuable skills developed in high-paced animal care environment. Proficient in managing daily tasks, ensuring cleanliness, and providing care and attention to animals. Looking to apply these abilities in new context to drive efficiency and quality.
Overview
8
8
years of professional experience
Work History
Stable Worker
Crown Ridge Farms
03.2023 - Current
- Established trust with each horse through consistent interaction, fostering positive relationships between animals and staff members alike.
- Collaborate with stable management to improve facility maintenance processes and protocols for enhanced equine welfare.
- Maintain clean and organized stables for a safe environment, ensuring optimal living conditions for horses.
- Support veterinarians during visits by preparing horses for examinations or treatments, facilitating efficient care delivery.
- Manage stable inventory including feed supplies and bedding materials, ensuring timely restocking to avoid shortages that could impact horse health or operations efficiency.
- Administer medications as prescribed by the veterinarian, contributing to the overall well-being of horses.
- Contribute to successful breeding programs by monitoring mare cycles, foaling schedules, and assisting with newborn care when necessary.
- Provide routine health checks, promptly identifying any injuries or illnesses and seeking appropriate care.
Assistant Farrier
Step & A Half Horseshoeing
06.2022 - Current
- Assist in forging custom horseshoes from various materials such as aluminum, steel and specialty metal alloys.
- Demonstrate exceptional time management skills by effectively balancing multiple appointments and tasks while maintaining a high standard of service.
- Improve efficiency within the workplace by maintaining clean, organized workspaces for both humans and horses involved in the process.
- Handle difficult or uncooperative animals with patience, compassion, and expertise to reduce stress during procedures.
- Provide excellent customer service by addressing concerns or questions promptly and professionally.
- Work closely with veterinarians to develop appropriate treatment plans for horses requiring medical attention related to hoof care.
- Manage inventory of tools, equipment, and supplies to ensure smooth operation of daily tasks at the workplace.
Sales Associate
Tack Shoppe of Collingwood
04.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Team Member
McDonald's
06.2017 - 05.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
Farrier Science Certificate - Farrier Science
Olds College
Olds, AB05-2022
Skills
- First aid application
- Reliability and punctuality
- Horse care expertise
- Stable management
- Problem-solving capacity
- Communication
- Client relationship building
- Customer service
- Time management
- Teamwork and collaboration
Languages
English
Native or Bilingual
Timeline
Sales Associate
Tack Shoppe of Collingwood
04.2023 - 04.2024
Stable Worker
Crown Ridge Farms
03.2023 - Current
Assistant Farrier
Step & A Half Horseshoeing
06.2022 - Current
Team Member
McDonald's
06.2017 - 05.2019
Farrier Science Certificate - Farrier Science
Olds College
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