RAISSA KOCTEM DOH

• Directs and oversee all aspects of international freight forwarding operations.
• Manages a team of logistics professionals to ensure smooth transportation of goods.
• Coordinates with shipping lines, airlines, and transport companies to facilitate timely delivery.
• Handles documentation, customs clearance processes, and ensures compliance with international trade regulations.
• Negotiate contracts with suppliers and carriers to secure favorable terms for the company.
• Conducts risk assessments and implements contingency plans to mitigate potential disruptions.
• Manages import/export documentation and maintain accurate records of shipments.
• Stay updated on changes in customs regulations and implements necessary adjustments in procedures.
• Assist in the procurement of engine oil and optimizes inventory management strategies for spare parts.
• Collaborate in the assembly of cars to meet customer specifications and quality standards.
• Key Achievements:

Role:Airfreight Customer & Pricing

Managed customer airfreight shipments from booking to delivery while providing accurate, competitive pricing that meets customer requirements and company profitability targets.

Key Responsibilities

Airfreight Customer Service

• Act as the main point of contact for customers regarding airfreight shipments
• Coordinate airfreight export and import operations, including bookings and space allocation
• Prepare, verify, and manage airfreight documentation (AWB, invoices, packing lists, permits)
• Monitor shipment progress and proactively communicate updates or delays to customers
• Resolve operational issues such as delays, capacity constraints, and documentation discrepancies
• Liaise with airlines, ground handlers, customs brokers, and overseas agents.

Airfreight Pricing

• Prepare airfreight quotations based on shipment details (weight, dimensions, routing, service level)
• Request and compare airline and agent rates to ensure competitive pricing
• Negotiate rates and capacity with airlines and partners when required
• Maintain updated rate sheets and pricing databases for key trade lanes
• Ensure pricing accuracy, cost control, and margin compliance
• Support sales teams with spot quotes, tenders, and customer pricing proposals
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Develop and implement an intensive SOHO, SME, and corporate markets penetration strategies aim to increase revenue as well as insure company’s financial sustainability.
• Over to 10 new Companies onboarded with the MTN Biz Flexy, with more than 150 extra lines added.
• Daily management of over 320 existing clients in portfolio: complaints, billing, payment, recovery, new queries.
• Daily online prospection of new clients from databases of over 400 prospects: phoning, e-mailing, meetings…
• 05 ISP (Internet Service Provides) user and 13 cash collections users’ on boarded.
• 35 SIM card identifications, 24 Re-identification completed, and 17 Modems and 19 cellphones sold.
• Experiential Marketing Agency, Take-To-Market Partner of MTN Cameroon
• Key Achievements:

• Build a strong salesforce and develop an effective marketing strategy with the aim to expand company’s market share and boost revenue.
• Led GSA operations for a leading airline, overseeing sales, marketing, and customer service activities.
• Implemented innovative strategies to expand market reach and increase cargo sales.
• Conducted market analysis to identify trends and opportunities for business growth.
• Conducted training sessions for staff on GSA operations and cargo handling best practices.
• Resolved operational issues and implemented corrective actions to minimize disruptions.
• Streamlined export and import procedures, reducing turnaround times and improving operational efficiency.
• Market share increased from 13% over to 21% (source: ELTA annual reports)
• Over 50 million XAF of E-Tickets sold in six months for ELTA (as their Implant in Cameroon).
• Awarded as BSA (Best Sales Agent) at ELTA, s 20th anniversary, December 2019.
• General Sales Agent of Emirates Airline
• Key Achievements:

• Customer’s attendance, air tickets selling, operations and performances monitoring, financial records.
• 20 million XAF roughly turnover in 3 months.
• Financial records cleaned-up with 03 new process and templates of internal control implemented.
• Coordinated cargo operations, including export and import procedures, to ensure smooth logistics flow.
• In-depth knowledge of cargo operations, including export and import procedures, to facilitate efficient logistics management.
• RSA airline Company
• Key Achievements:

• Handled the company’s relationship with its external environment and successfully manage a large portfolio of SME customers.
• Minimum of 5 million XAF turnover achieved monthly. Making it more than 135% outstanding performance.
• Portfolio increased from 19 to 25 SMEs plus four Large Accounts. Making it 53% progress.
• Cameroon Corporate Marketer
• Key Achievements: