Raisen Santos
Calgary
Summary
Offering abilities in outstanding customer service and mechanical knowledge, with extensive experience in diagnostic testing and equipment operation. Skilled in staff education and training, inventory oversight, and maintaining quality compliance. Bringing a strong work ethic, attention to detail, and effective communication skills to a variety of roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SALES ASSOCIATE
Karl Lagerfeld
Calgary
12.2025 - Current
- Cultivated strong customer relationships by delivering personalized service, resulting in increased customer loyalty and repeat business.
- Managed inventory levels efficiently, ensuring product availability and minimizing stock discrepancies through regular audits.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
TECHNICIAN
Ford Country Hills
Calgary
02.2025 - 08.2025
- Documented maintenance logs and equipment performance for review.
- Trained new technicians on operational procedures and safety guidelines.
- Operated machinery to complete production tasks efficiently.
- Maintained equipment to ensure optimal functionality and safety compliance.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Managed quality control and maintained high level of customer satisfaction.
- Installed new components or replaced defective parts to restore functionality.
TECHNICIAN
Jiffy Lube
Calgary
02.2023 - 02.2025
- Oil changes on all car models
- Tire rotation and balance
- Fluid checks
- Physical fit
- Consult with customer on issues found and help determine best course of action
- Maintain 100% hazard-free work environment with zero safety issues
- Performed equipment diagnostics to recommend corrective actions for operational problems.
- Preserved equipment by performing regular maintenance checks, replacing parts or performing repairs.
CREW MEMBER
TimHortons
Calgary
01.2023 - 05.2023
- Take food orders and relay orders to kitchens or serving counters so they can be filed
- Stock services stations with items such as ice, napkins, or straw
- Monitor food preparation or serving techniques to ensure that proper procedures are followed
- Determine where patients or patrons would like to eat their meals and help them get situated
- Restocked shelves with merchandise throughout shift.
APPRENTICESHIP Maintenance Mechanic / Apprentice
Calgary
10.2022 - 03.2023
- Replace and install parts as needed
- Install, troubleshoot, adjust and repair equipment, electrical components and special purpose machine as assigned
- Operate various equipment and machinery in times when assigned maintenance tasks are low
- Gained experience, exposure and knowledge of career-specific procedures and systems.
CREW MEMBER
McDonalds
Fort Mcmurray
07.2021 - 06.2022
- Front end cashier/cash handling, never recorded cash register shortage
- Delivered prompt, friendly customer service
- Helped improve overall McDVice survey results from satisfied to very satisfied
- Assisted with maintaining cleanliness in line with internal quality checks
- Make sure all health and safety regulations are followed at all times
CREW MEMBER
Wendy's
Fort Mcmurray
07.2018 - 09.2021
- Take food orders and relay orders to kitchens or serving counters so they can be filed
- Stock services stations with items such as ice, napkins, or straw
- Monitor food preparation or serving techniques to ensure that proper procedures are followed
- Determine where patients or patrons would like to eat their meals and help them get situated
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
Education
ELEMENTARY -
San Perfecto Elementary School
SAN JUANELEMENTARY -
Our Lady Of The Rivers
ABHIGHSCHOOL -
Father Patrick Mercredi Community Highschool
ABSkills
- Hardworking
- Outstanding Customer Service
- Outstanding Verbal and Communication Skills
- Role Model
- Fast Learner
- Quality control
- Diagnostic testing
- Equipment operation
- Mechanical tools
- Staff education and training
- Inventory oversight
- Customer rapport
- System troubleshooting
- Mechanical Knowledge
- Attention to detail
Certification
Class 5 driver's license
Reference
- Rafael Tolentino
Rtolentino007@yahoo.com
Timeline
SALES ASSOCIATE
Karl Lagerfeld
12.2025 - Current
TECHNICIAN
Ford Country Hills
02.2025 - 08.2025
TECHNICIAN
Jiffy Lube
02.2023 - 02.2025
CREW MEMBER
TimHortons
01.2023 - 05.2023
APPRENTICESHIP Maintenance Mechanic / Apprentice
10.2022 - 03.2023
CREW MEMBER
McDonalds
07.2021 - 06.2022
CREW MEMBER
Wendy's
07.2018 - 09.2021
ELEMENTARY -
San Perfecto Elementary School
ELEMENTARY -
Our Lady Of The Rivers
HIGHSCHOOL -
Father Patrick Mercredi Community Highschool