RAISA KOCAQI
Summary
Well-qualified Property Management Coordinator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
Work History
Property Management Coordinator
St James Cathedral
04.2024 - Current
- Maintained accurate financial records with diligent tracking of rent payments, expenses, and budgets.
- Streamlined property management processes for increased efficiency and costeffectiveness.
- Enhanced tenant satisfaction by promptly addressing maintenance issues and coordinating repairs.
- Oversaw capital improvement projects from inception to completion, optimizing property value over time.
- Trained newly hired staff members on company policies, procedures, and best practices in order to maintain consistent performance levels across the team.
- Contributed to the development of company policies and standard operating procedures, resulting in improved overall performance and tenant satisfaction.
Administrator & Internal Events Coordinator
St James Cathedral
02.2023 - 03.2024
- Generated reports to suggest corrective actions and process improvements.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Entered and maintained departmental records in company database.
- Managed company schedule to coordinate calendar and arrange travel.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Maintained personnel records and updated internal databases to support document management.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Assistant Property Manager
The Cathedral Church of St. James
10.2018 - 03.2020
- Escalated any major issues to property manager for immediate remediation
- Developed policies and procedures for effective property management
- Kept accurate records of all resident and tenant correspondence
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Ensured common areas were kept clean, neat and free of debris
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Ensured policies and rules were followed by all tenants
- Attended staff meetings and took extensive notes to share with property manager
- Developed strong working relationships with management and executive team through effective scheduling and communication skills
- Developed weekly production status reports for supervisor and manager
- Managed payroll for organization of 12 personnel
Customer Service Manager
H&R Block
01.2010 - 08.2018
- Managed, trained employees, and evaluated their performance
- Prepared and submitted detailed and summary reports of office activities to designated supervisors
- Used computers for various applications, such as database management or word processing
- Performed payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals
- Created, maintained, and entered information into databases
- Operated office equipment, such as fax machines, copiers, or phone systems and arranged for repairs when equipment malfunctioned
- Greeted visitors or callers and handled their inquiries or directed them to the appropriate persons according to their needs
- Maintained scheduling and event calendars
- Scheduled and confirmed appointments for clients, customers, or supervisors
- Cross-trained and provided back up for customer service managers
- Provided primary customer support to internal and external customers in fast-paced environment.
Legal Assistant
Woolfson & Woolfson LLC
04.2013 - 08.2013
- Prepared affidavits or other documents, such as legal correspondence, and organized and maintained documents in paper or electronic filing system
- Prepared legal documents, including briefs, pleadings, appeals, wills, contracts, and real estate closing statements.
Education
Professional Certificate - Mediation - Alternative Dispute Resolution
York University
12.2021
Bachelor of Arts - Law & Society
York University
08.2018
High School Diploma -
Lawrence Park Collegiate Institute
06.2012
Skills
- Tenant relations
- Property Inspections
- Real Estate Transactions
- Rent collection
- Microsoft Office
- Property Management
- Technical knowledge
- Building Maintenance
- Marketing and Advertising
- Space Planning
- Security management
- Asset Management
Languages
English
Native or Bilingual
French
Professional Working
Albanian
Native or Bilingual
Timeline
Property Management Coordinator
St James Cathedral
04.2024 - Current
Administrator & Internal Events Coordinator
St James Cathedral
02.2023 - 03.2024
Assistant Property Manager
The Cathedral Church of St. James
10.2018 - 03.2020
Legal Assistant
Woolfson & Woolfson LLC
04.2013 - 08.2013
Customer Service Manager
H&R Block
01.2010 - 08.2018
Professional Certificate - Mediation - Alternative Dispute Resolution
York University
Bachelor of Arts - Law & Society
York University
High School Diploma -
Lawrence Park Collegiate Institute
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