Raisa Bajwa
Brampton,Canada
Summary
Dedicated and detail-oriented professional with over 5 years of experience in customer service, administration, human resources, and event coordination. Skilled in managing office operations, scheduling, customer communication, and supporting HR functions. Known for providing excellent service, keeping organized systems, and working well under pressure. Proficient in Microsoft Office (Word, Excel, PowerPoint), Google Drive, and electronic communication tools.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
TELUS
01.2025 - Current
- Company Overview: Authorized Retailer – Dixie Outlet Mall
- Engaged customers to promote TELUS mobile plans, home internet, and accessories
- Provided personalized recommendations based on customer needs and usage patterns.
- Processed sales transactions using POS systems and handled customer account activations.
- Met and exceeded weekly sales targets while maintaining a high standard of customer service.
- Handled after-sales support and educated customers on product features and billing details.
Lounge Operations Coordinator
The Emirates Group
06.2024 - 12.2024
- Company Overview: Emirates Aviation
- Greeted guests and confirmed lounge access, processed walk in sales, and explained amenities.
- Monitored inventory and restocked supplies to keep operations smooth.
- Prepared daily sales reports and helped with trend analysis.
- Arranged seating and resolved guest concerns in a professional manner.
Relationship Representative
Emirates NBD
02.2023 - 06.2024
- Company Overview: National Bank of Dubai
- Helped customers with account and payment issues, ensuring satisfaction.
- Led staff training on banking tools and customer support.
- Handled inquiries by phone and email and routed requests to correct teams.
- Improved client service by reviewing and acting on feedback.
Project Administrator / HR Coordinator
Zameen.com
05.2022 - 01.2023
- Managed administrative tasks for 148 staff and maintained office inventory.
- Screened resumes, set interviews, and organized employee files.
- Planned team events and kept exact HR records.
- Acted as a central contact for internal communication.
Operations Coordinator
Expo 2020
08.2021 - 03.2022
- Led visitor crowd management and conducted VIP pavilion tours.
- Coordinated with teams to manage daily schedules and operations.
Sales Coordinator
Samsung
02.2020 - 07.2021
- Organized product roadshows and explained features to customers.
- Managed sales reports and maintained inventory records.
- Supported fresh staff through training and onboarding.
Freelance Interior Designer
Trans Atlantic Gem Sale
12.2019 - 01.2020
- Created design concepts, layouts, and mood boards.
- Managed project budgets and worked with vendors for prompt delivery.
Events Coordinator
ZS Events
09.2018 - 12.2019
- Organized diamond auctions and handled seating and guest support.
- Coordinated event timelines and vendor communication.
Education
Bachelor's - Interior Design
Heriot-Watt University
Dubai01.2018
Skills
- Customer Service
- Office Administration
- Case Management
- Communication
- Payroll Assistance
- Recruitment Coordination
- Scheduling
- Inventory Management
- Event Planning
- Microsoft Office
- Google Drive
- Team Support
- Filing Systems
- Client Relations
- Training Support
- Problem Solving
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Full Professional
Certification
Hospitality Learning Experience – Emirates Group (2024-09 – Present)
Awards
Certificate of Appreciation – 2022-03
Timeline
Sales Representative
TELUS
01.2025 - Current
Lounge Operations Coordinator
The Emirates Group
06.2024 - 12.2024
Relationship Representative
Emirates NBD
02.2023 - 06.2024
Project Administrator / HR Coordinator
Zameen.com
05.2022 - 01.2023
Operations Coordinator
Expo 2020
08.2021 - 03.2022
Sales Coordinator
Samsung
02.2020 - 07.2021
Freelance Interior Designer
Trans Atlantic Gem Sale
12.2019 - 01.2020
Events Coordinator
ZS Events
09.2018 - 12.2019
Bachelor's - Interior Design
Heriot-Watt University
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