Summary
Overview
Work History
Education
Skills
Certification
Additional Information
References
Timeline
Generic

Stephen D Rainier

Sun City

Summary

Dynamic operations leader with a proven track record at Super Star Car Wash, enhancing service quality through innovative training programs and effective team management. Skilled in customer experience management and technical troubleshooting, I drive continuous improvement initiatives that elevate performance and foster employee growth.

Overview

24
24
years of professional experience
1
1
Certification

Work History

General Manager of Operations

Super Star Car Wash
Murrieta
12.2021 - 08.2025
  • Oversaw daily operations and managed staff at car wash location.
  • Developed training programs for new employees to enhance service quality.
  • Coordinated maintenance schedules for equipment and facilities to ensure efficiency.
  • Managed inventory and ordered supplies to maintain smooth operations.
  • Conducted regular performance evaluations for team members to foster growth.
  • Resolved escalated customer service issues in a timely manner.
  • Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
  • Managed training programs for new employees, including orientation and onboarding activities.
  • Conducted regular meetings with department heads to review progress against goals and objectives.
  • Reviewed reports on operational performance metrics and identified areas of improvement.
  • Recruited, hired, and trained new staff members according to organizational standards.
  • Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Delegated work to staff, setting priorities and goals.

Service Manager/ Customer Service Manager

Paradise Chevrolet Cadillac
Temecula
05.2001 - 06.2021
  • Conducted meetings with customers to address service needs and develop practical solutions.
  • Monitored and maintained team productivity by establishing clear performance benchmarks.
  • Planned and implemented solutions for technical problems through collaborative teamwork.
  • Oversaw product quality, communicating necessary improvements to sales manager and CEO.
  • Managed a team of 42 employees, ensuring compliance with company policies.
  • Guided technicians on automotive repair techniques, tool usage, and equipment operation.
  • Oversaw implementation of multiple service campaigns to enhance customer engagement.
  • Trained 12 service workers on efficiency standards and conflict resolution for superior customer service.

Administrative & Business Operations

Paradise Chevrolet Cadillac
Temecula
06.2017 - 05.2021
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Utilized various software and tools to streamline processes and optimize performance.

Education

High School Diploma -

General Motors Tech School
Glendale, CA

Some College (No Degree) - Diagnosis and repair technology

Automotive Technology
Glendale, CA

Skills

  • Customer service excellence
  • Customer care and support
  • Client-focused service
  • Customer experience management
  • Service quality adherence
  • Leadership expertise
  • Microsoft Office proficiency
  • Excel and Word skills
  • Technical support and troubleshooting
  • System administration knowledge
  • Time management strategies
  • Sales and upselling techniques
  • Retail and dealership experience
  • Team and talent management
  • Warehouse operations and distribution
  • Project management skills
  • Continuous improvement initiatives
  • Budgeting and P&L oversight
  • Operations management expertise
  • Manufacturing and machining knowledge
  • Negotiation and logistics skills
  • Human resources management
  • Cloud computing solutions
  • Network protocols understanding
  • Documentation review and analysis skills
  • Equipment maintenance
  • Employee training
  • Equipment Repair
  • Distribution of goods
  • Mechanical Knowledge
  • Troubleshooting and Diagnostics
  • Equipment operation
  • Preventive Maintenance
  • Maintenance and repair
  • System troubleshooting
  • Environmental compliance
  • Attention to detail

Certification

  • Non-CDL Class C
  • ASE Certification
  • PMP
  • Administrative & Business Operations
  • CCNA
  • MCP
  • CompTIA A+
  • CompTIA Network+
  • Driver's License

Additional Information

Administrative and business operations relevant experience

References

References available upon request.

Timeline

General Manager of Operations

Super Star Car Wash
12.2021 - 08.2025

Administrative & Business Operations

Paradise Chevrolet Cadillac
06.2017 - 05.2021

Service Manager/ Customer Service Manager

Paradise Chevrolet Cadillac
05.2001 - 06.2021

High School Diploma -

General Motors Tech School

Some College (No Degree) - Diagnosis and repair technology

Automotive Technology

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Stephen D Rainier