Stephen D Rainier
Sun City
Summary
Dynamic operations leader with a proven track record at Super Star Car Wash, enhancing service quality through innovative training programs and effective team management. Skilled in customer experience management and technical troubleshooting, I drive continuous improvement initiatives that elevate performance and foster employee growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Super Star Car Wash
Murrieta
12.2021 - 08.2025
- Oversaw daily operations and managed staff at car wash location.
- Developed training programs for new employees to enhance service quality.
- Coordinated maintenance schedules for equipment and facilities to ensure efficiency.
- Managed inventory and ordered supplies to maintain smooth operations.
- Conducted regular performance evaluations for team members to foster growth.
- Resolved escalated customer service issues in a timely manner.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Managed training programs for new employees, including orientation and onboarding activities.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Recruited, hired, and trained new staff members according to organizational standards.
- Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Delegated work to staff, setting priorities and goals.
Service Manager/ Customer Service Manager
Paradise Chevrolet Cadillac
Temecula
05.2001 - 06.2021
- Conducted meetings with customers to address service needs and develop practical solutions.
- Monitored and maintained team productivity by establishing clear performance benchmarks.
- Planned and implemented solutions for technical problems through collaborative teamwork.
- Oversaw product quality, communicating necessary improvements to sales manager and CEO.
- Managed a team of 42 employees, ensuring compliance with company policies.
- Guided technicians on automotive repair techniques, tool usage, and equipment operation.
- Oversaw implementation of multiple service campaigns to enhance customer engagement.
- Trained 12 service workers on efficiency standards and conflict resolution for superior customer service.
Administrative & Business Operations
Paradise Chevrolet Cadillac
Temecula
06.2017 - 05.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
Education
High School Diploma -
General Motors Tech School
Glendale, CASome College (No Degree) - Diagnosis and repair technology
Automotive Technology
Glendale, CASkills
- Customer service excellence
- Customer care and support
- Client-focused service
- Customer experience management
- Service quality adherence
- Leadership expertise
- Microsoft Office proficiency
- Excel and Word skills
- Technical support and troubleshooting
- System administration knowledge
- Time management strategies
- Sales and upselling techniques
- Retail and dealership experience
- Team and talent management
- Warehouse operations and distribution
- Project management skills
- Continuous improvement initiatives
- Budgeting and P&L oversight
- Operations management expertise
- Manufacturing and machining knowledge
- Negotiation and logistics skills
- Human resources management
- Cloud computing solutions
- Network protocols understanding
- Documentation review and analysis skills
- Equipment maintenance
- Employee training
- Equipment Repair
- Distribution of goods
- Mechanical Knowledge
- Troubleshooting and Diagnostics
- Equipment operation
- Preventive Maintenance
- Maintenance and repair
- System troubleshooting
- Environmental compliance
- Attention to detail
Certification
- Non-CDL Class C
- ASE Certification
- PMP
- Administrative & Business Operations
- CCNA
- MCP
- CompTIA A+
- CompTIA Network+
- Driver's License
Additional Information
Administrative and business operations relevant experience
References
References available upon request.
Timeline
General Manager of Operations
Super Star Car Wash
12.2021 - 08.2025
Administrative & Business Operations
Paradise Chevrolet Cadillac
06.2017 - 05.2021
Service Manager/ Customer Service Manager
Paradise Chevrolet Cadillac
05.2001 - 06.2021
High School Diploma -
General Motors Tech School
Some College (No Degree) - Diagnosis and repair technology
Automotive Technology