Rainier Paras
Stephenville,NL
Summary
Professional with a strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Multi-tasking manager well-known for creating a positive workplace culture and high-performing teams. Demonstrated customer service expertise, including competitive offerings, pricing, and market positioning.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Acadian Hotel
06.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Supervisor
Mary Brown's
06.2023 - 10.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Waiter
Princess Cruise Lines Ltd.
09.2014 - 09.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Restaurant Waiter
Fred Olsen Cruise Lines
08.2011 - 03.2014
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Restaurant Waiter
Sofitel Philippine Plaza Hotel
08.2009 - 01.2011
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Steakhouse Waiter
Discovery Suites and Hotel
10.2008 - 06.2009
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Banquet Server/Casino Waiter
Heritage Hotel and Casino
05.2007 - 01.2008
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
Jose Rizal University
Mandaluyong, Philippines06-2027
Skills
- Customer service
- Team leadership
- Money handling
- Decision-making
- Sales reporting
Languages
English
Full Professional
Timeline
Assistant Manager
Acadian Hotel
06.2024 - Current
Supervisor
Mary Brown's
06.2023 - 10.2024
Waiter
Princess Cruise Lines Ltd.
09.2014 - 09.2022
Restaurant Waiter
Fred Olsen Cruise Lines
08.2011 - 03.2014
Restaurant Waiter
Sofitel Philippine Plaza Hotel
08.2009 - 01.2011
Steakhouse Waiter
Discovery Suites and Hotel
10.2008 - 06.2009
Banquet Server/Casino Waiter
Heritage Hotel and Casino
05.2007 - 01.2008
Bachelor of Science - Hotel, Motel, And Restaurant Management
Jose Rizal University
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