Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

RAINIE LI

Carlsbad

Summary

Experienced Fraud Investigator & Developer Support Specialist with nine years at Apple, including six years in developer support and three years in fraud prevention and risk management. Skilled in fraud detection, developer relations, and complex case resolution, with a strong ability to analyze patterns, manage escalations, and collaborate cross-functionally. Passionate about enhancing security, protecting customers and developers, and improving Apple’s fraud prevention framework.

Overview

9
9
years of professional experience

Work History

Fraud Investigator

Apple Inc
02.2022 - Current
  • Conduct in-depth fraud investigations to identify and mitigate fraudulent activities.
  • Use data analysis and risk assessment tools to track fraud patterns and detect emerging threats.
  • Collaborate with cross-functional teams, ensuring security protocols align with Apple’s fraud policies.
  • Handle complex customer fraud cases, balancing risk mitigation with exceptional customer experience.

Social Media Manager & Content Creator

cuteblissedanimal
03.2024 - Current
  • Grew an Instagram account from 0 to 10,000+ followers in three months through engaging animal content.
  • Developed and executed content strategies, leading to high engagement and audience growth.
  • Managed community interactions, responding to comments and messages to foster a positive online presence.


AppleCare Partner Relations Senior Advisor

Apple Inc
01.2019 - 02.2022
  • Managed high-profile developer account escalations, ensuring swift resolution and minimal service disruptions.
  • Investigated and resolved fraud-related order issues, preventing financial losses and strengthening platform security.
  • Provided technical troubleshooting and fraud prevention training for internal teams.
  • Acted as a key liaison between developers and policy enforcement teams.

AppleCare Partner Relations Advisor

Apple Inc
01.2016 - 01.2019
  • Delivered technical and account support to developers navigating Apple’s platforms.
  • Assisted developers with debugging, app optimization, and compliance issues to enhance performance.
  • Provided guidance on best practices for app development and security measures.

iOS App Reviewer

Apple Inc
01.2021 - 06.2021
  • Reviewed third-party app submissions, ensuring compliance with Apple's quality, security, and content guidelines.
  • Provided constructive feedback to developers to improve app functionality, performance, and user experience.
  • Assessed app reliability, adherence to App Store policies, and risk factors before approval.

Chinese Localization Subject Matter Expert

Apple Inc
09.2018 - 01.2020
  • Ensured accuracy and consistency in Apple’s Chinese-language support content for advisors and developers.
  • Managed content localization projects, improving user experience for Chinese-speaking developers and customers.

Education

Bachelor of Science - Business Administration: Management Information System

Southern Connecticut State University
New Haven, CT
05-2012

Skills

  • Fraud Prevention & Risk Management
  • Developer Support & Account Escalations
  • Technical Troubleshooting & Debugging
  • Data Analysis & Trend Monitoring
  • Policy Compliance & Risk Mitigation
  • Customer Service & Developer Relations

Accomplishments

  • Led Major Fraud Investigations – Identified fraudulent activities, protecting Apple from financial losses.
  • Resolved High-Impact Developer Escalations – Handled high-profile fraud and account issues, ensuring Apple’s platform remained secure.
  • Enhanced Risk Mitigation Strategies – Developed preventive measures that significantly reduced recurring fraud cases.
  • Reviewed 5000+ Apps – Ensured quality, security, and compliance across the App Store ecosystem.

Languages

Chinese (Mandarin)
Native or Bilingual
Korean
Limited Working

Timeline

Social Media Manager & Content Creator

cuteblissedanimal
03.2024 - Current

Fraud Investigator

Apple Inc
02.2022 - Current

iOS App Reviewer

Apple Inc
01.2021 - 06.2021

AppleCare Partner Relations Senior Advisor

Apple Inc
01.2019 - 02.2022

Chinese Localization Subject Matter Expert

Apple Inc
09.2018 - 01.2020

AppleCare Partner Relations Advisor

Apple Inc
01.2016 - 01.2019

Bachelor of Science - Business Administration: Management Information System

Southern Connecticut State University

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