Rainer Pons
Montréal,QC
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
12
12
years of professional experience
Work History
Networking Specialist
PROTIC SRL
06.2018 - 04.2023
- Achieved implementation of installation of Network Video Recording surveillance system, replacing obsolete server CPU eliminating licensed software, reducing operating cost by 75% per year and increasing capacity of IP cameras.
- Manage to implement VPN connections between branches reducing risk of cyber attacks and hardening remote connections.
- Created and maintained data backups and disaster recovery operations.
- Offered troubleshooting of proposed designs, discerning potential weaknesses and suggesting remediation possibilities.
- Configured switches, routers and other hardware for integration into designed networks.
- Evaluated and identified new devices and technologies for integration into existing network infrastructure.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Diagnosed and executed resolution for network and server issues.
- Monitored network hardware operations to evaluate proper configuration.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Designed and evaluated WAN and LAN connectivity technologies.
- Dressed and labeled cables for easy identification and traceability.
- Installed and managed structured cabling infrastructure.
- Assisted with implementation and support of network monitoring tools.
- Monitored confidential company data and mitigated hacking through network systems updates.
- Designed standardized incident logging system to track historical incursions while helping prevent future breaches.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Installed and maintained commercial firewall solution, working with security vendors to consistently apply best practices and software updates.
- • VOIP implementation over 20 companies and over 400 IP Phone
installed of brands as Yealink, Yestar and Grandstream.
• Detected intrusion attempts and promptly responded to DDoS attacks.
Customer Services Engineer
PBS DOMINICANA
11.2010 - 05.2018
- installed over 500 XEROX multifunctional printers, Color printers and Digital Press.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Installed, configured and tested equipment on specialized platforms.
- Worked cross-functionally within organization and external partners, integrator and vendors.
- Analyzed and evaluated performance and optimized efficiency.
- Educated prospects on product implementation and usage and answered technical and security questions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Tested and checked performance of hardware and software programs.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Wrote and revised maintenance procedures.
- Perform routine maintenance of 4 to 5 equipment per day on non reported days.
- Created consumables backups for distant customers.
Education
Diploma - Information Technology - Cybersecurity
PUCMM
Santiago, Dominican Republic.12.2020
Diploma - Ethical Hacking
ITLA
Santiago, Dominican Republic.12.2019
DIPLOMA - CompTIA Network +
ITLA
Santiago, Dominican Republic.04.2019
Diploma - CompTIA Security +
ITLA
Santiago, Dominican Republic.12.2018
High School Diploma -
POLITECNICO MEXICO
Santiago, Dominican Republic.06.2004
Skills
- Critical Thinking
- Active Listening
- Budget Analysis
- Customer Service
- Network Performance
- Network Architecture
- Help Desk
- Fault Isolation
- Data Backups
- Wide Area Network (WAN)
- VPN Management
- Unix Shell
Timeline
Networking Specialist
PROTIC SRL
06.2018 - 04.2023
Customer Services Engineer
PBS DOMINICANA
11.2010 - 05.2018
Diploma - Information Technology - Cybersecurity
PUCMM
Diploma - Ethical Hacking
ITLA
DIPLOMA - CompTIA Network +
ITLA
Diploma - CompTIA Security +
ITLA
High School Diploma -
POLITECNICO MEXICO
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