Raine West
Niagara Falls,ON
Summary
Dynamic professional with proven expertise in Reception Management and Relationship Building, honed at The White Birch Wellness and Paradisaea. Excelled in creating safe, efficient environments, significantly enhancing customer satisfaction and team cohesion. Hardworking and great with supervising kids. Skilled in multitasking, appointment scheduling, and fostering strong connections, I drive results by prioritizing client and team needs.
Overview
3
3
years of professional experience
1
1
CPR Certification
1
1
Nation Lifeguard Certification
Work History
Receptionist Administrator
The White Birch Wellness
09.2023 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
Coaching Staff Member
Paradisaea Circus Arts
01.2021 - 09.2023
- Promoted a safe playing environment by enforcing proper technique usage during practices and games, preventing injuries among athletes.
- Collaborated with fellow coaches to design effective practice drills and game plans.
- Developed strong relationships with athletes'' families to maintain open communication regarding progress and expectations.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Mentored athletes on balancing academics and athletics, ensuring success both in and out of practices.
Education
No Degree -
A.N. Myer Secondary School
Niagara Falls, ON06.2025
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Appointment Scheduling
- Customer Service
- Phone and Email Etiquette
- Multitasking and Organization
- Team Leadership
- Relationship Building
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- First Aid/CPR Certified
- National Lifeguard Certified
Competitive Swimmer for the University of Brock
I've swam at Brock for many years now. I train in the high performance group for many hours each week and I am hoping to make Olympic Trials next year.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist Administrator
The White Birch Wellness
09.2023 - Current
Coaching Staff Member
Paradisaea Circus Arts
01.2021 - 09.2023
No Degree -
A.N. Myer Secondary School
- First Aid/CPR Certified
- National Lifeguard Certified
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