Raine Redekopp

- Made grocery orders for customers and brought grocery orders to customers vehicles.

• Led compliance audits to ensure adherence to regulatory standards and company policies.
• Developed and implemented training programs for staff on compliance regulations and best practices.
• Collaborated with cross-functional teams to identify and mitigate compliance risks effectively.
• Updating policies and procedures as necessary for ongoing compliance.
• Analyzed compliance data, identifying trends and recommending improvements for operational efficiency.
• Managed compliance efforts, reporting and audits.
• Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
• Left position to pursue a school education

• Trained and mentored team members on effective communication and problem-solving techniques.
• Trained associates how to use self checkout machines and cash register tills.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Made schedules for associates assigning breaks.

• Operated self-checkout machines, ensuring smooth customer transactions and troubleshooting technical issues.
• Assisted customers with scanning and payment processes, enhancing overall shopping experience.
• Monitored checkout area for cleanliness and organization, maintaining a welcoming environment.
• During the COVID 19 Pandemic ensuring all machines were sanitized effectively and thoroughly.
• Trained new staff on self-checkout procedures and customer service best practices.
• Resolved customer inquiries and complaints effectively, promoting positive store image.
• Provided feedback on equipment functionality, contributing to maintenance and improvement initiatives.
• Troubleshot minor technical issues at the self-checkout stations, such as paper jams or scanner errors, keeping downtime to a minimum.