Raine Alexander
Ottawa,ON
Summary
Dynamic, results-oriented professional with extensive expertise in customer service at Cora Breakfast And Lunch. Demonstrated proficiency in cash management and team collaboration, elevating customer satisfaction and boosting sales through strategic upselling. Acknowledged for swiftly resolving issues and upholding exceptional service standards in high-pressure environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Cora Breakfast And Lunch
06.2023 - Current
- Elevated customer satisfaction through prompt and personalized service delivery.
- Increased sales by upselling premium products to customers.
- Handled cash transactions accurately, ensuring balanced daily financial reports.
- Executed comprehensive opening, closing, and shift change responsibilities.
- Responded swiftly to client inquiries, resolving issues professionally.
- Managed incoming and outgoing calls, recording precise messages for office staff distribution.
Server
Chuck's Roadhouse
12.2024 - 03.2025
- Utilized POS system to process orders, manage bills, and oversee complimentary items.
- Collaborated with team members during peak hours to enhance workflow efficiency.
- Resolved customer complaints promptly to uphold positive business reputation.
- Maintained high service standards in fast-paced environments for timely order delivery.
- Promoted exceptional service to customers, resulting in increased referrals and walk-in traffic.
Seasonal Sales Associate
Pandora
01.2017 - 05.2017
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Informed customers of upcoming promotions.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Seasonal Sales Associate
RUDSAK
08.2016 - 12.2016
- Operated cash register and maintained correct balance in drawer for over 100 transactions per day.
- Contributed to team objectives in fast-paced environment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Lead Cashier
Loblaws Grocery
06.2013 - 12.2016
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with customer service desk duties like scheduling visitors and completing follow up calls.
Education
Degree - Police Foundations
Algonquin College
Ottawa, ON06-2022
High School Diploma -
St. Nicholas Adult High School
Ottawa, ON06.2019
Skills
- Cash management
- Computer proficiency
- Customer service and support
- Verbal and written communication
- Team collaboration
- Multitasking skills
- Organizational skills
Certification
- Smart Serve Certification Training - 2022
- WHMIS Certification - 2022
Timeline
Server
Chuck's Roadhouse
12.2024 - 03.2025
Server
Cora Breakfast And Lunch
06.2023 - Current
Seasonal Sales Associate
Pandora
01.2017 - 05.2017
Seasonal Sales Associate
RUDSAK
08.2016 - 12.2016
Lead Cashier
Loblaws Grocery
06.2013 - 12.2016
Degree - Police Foundations
Algonquin College
High School Diploma -
St. Nicholas Adult High School