Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raina Yehia

Brampton,ON

Summary

Proven leader with a track record of enhancing customer satisfaction and team efficiency in previous and current job opportunities. Excels in collaborative problem-solving and critical thinking, significantly improving store performance. Skilled in time management and adept at driving sales through effective customer service strategies. Demonstrates a strong commitment to achieving results and fostering teamwork.

Overview

5
5
years of professional experience

Work History

Cashier

Shoppers Drug Mart
06.2023 - Current
  • Met customer service goals and exceeded customer expectations.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Customer Service Representative

Fortinos Supermarket
01.2023 - 12.2023
  • Delivered high-quality customer service through deep commitment to knowledge and performance
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Supervisor

Sabroso Pita Express
08.2019 - 09.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Education

Bachelor of Science - Molecular Biology

University of Toronto
06.2027

High School Diploma -

David Suzuki Secondary School
Brampton, ON
06.2023

Skills

  • Customer satisfaction
  • Efficient
  • Collaborative
  • Problem-solving abilities

Languages

English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Cashier

Shoppers Drug Mart
06.2023 - Current

Customer Service Representative

Fortinos Supermarket
01.2023 - 12.2023

Supervisor

Sabroso Pita Express
08.2019 - 09.2022

Bachelor of Science - Molecular Biology

University of Toronto

High School Diploma -

David Suzuki Secondary School

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Raina Yehia