Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raina Philpott

St. John's,Canada

Summary

Experienced in pharmacy and executive assistance, I am a detail-oriented professional with a unique combination of clinical expertise and administrative excellence. Throughout my career, I have successfully managed high-pressure environments, ensuring accuracy in pharmaceutical operations and providing top-tier support to senior executives. My ability to streamline processes and maintain compliance with regulatory standards consistently delivers exceptional service to clients and colleagues. With strong organizational abilities and multitasking skills, I excel in managing schedules, coordinating meetings, and handling confidential information with discretion. My commitment to excellence is evident in every role I undertake.

Overview

24
24
years of professional experience

Work History

Executive Assistant

Deloitte
10.2021 - Current
  • Providing a variety of administrative services to Partners and Managing Directors (PPMDs) in a highly collaborative, fast-paced and service-oriented organization.
  • Deliver exceptional virtual administrative support and customer service in a team-based environment; adapt methods and behaviors to effectively engage and accommodate client styles and preferences.
  • Act as a trusted business advisor to help advance, implement, and achieve client objectives and desired outcomes; use business and subject matter expertise to provide practical and relevant ideas and insights.
  • Coordinate and provide virtual administrative support for a collective group of clients by applying advanced technical skills and knowledge to use business applications, tools and processes to effectively share and complete work as a team in a seamless, efficient manner.
  • Responsible and accountable for managing work and projects, demonstrating management and leadership abilities to maintain momentum and move work forward intuitively.
  • Produce superior work in a fast-paced environment, meeting deadlines and expectations for quality. Effectively negotiate deadlines when necessary and communicate changes to manage expectations.
  • Coordinate work with other national and local teams virtually and in person. Have an expert understanding of Deloitte’s network of business support services in order to delegate work requests and partner with other national and local teams as appropriate to deliver work effectively.
  • Plan, manage, and coordinate time and working hours to accommodate client requests and schedules; demonstrate exceptional judgment to adjust and flex hours, and address requests with a sense of urgency.
  • Track, research and manage time and expense activities to proactively enter and submit on behalf of PPMDs.
  • Proactively manage PPMDs’ travel needs, including international travel coordination, understanding PPMDs’ travel preferences and monitoring flights.
  • Compose and edit letters, emails and other correspondence. Collaborate with appropriate business services teams to format, edit, proofread and coordinate printing of documents such as presentations, proposals and other client deliverables according to Deloitte brand standards.
  • Provide Outlook calendar support, including creating, updating, and rescheduling meeting invitations; responsible for identifying and resolving scheduling conflicts.
  • On a regular basis, manage sensitive and confidential information appropriately and with a high level of discretion.

Health Technician

Health Sciences Centre
04.2018 - Current
  • Proactively identified and solved complex problems impacting operations management and business direction
  • Provided onsite training
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Operate hospital PA system and pager system
  • Extremely diligent and technically responsible for patients lives
  • Exceptional listening skills
  • Set up and maintain complex communication systems
  • Operate and direct hospital emergency code system

Payment Services Officer

Service Canada
02.2021 - 08.2021
  • Auditing various accounting records to assess them for fraud
  • Monitoring the payment of benefits
  • Searching and seizing records as warranted
  • Inspecting the accounting systems of various organizations
  • Providing excellent customer service and working with clients to ensure they have up-to-date information about their claim
  • Appraising articles and assessing them for accuracy
  • Verifying facts, such as reasons for loss of employment
  • Inspecting the internal controls of an organization
  • Ensuring data in records is complete
  • Assessing benefit applications and determining eligibility
  • Creating documents and briefs using Microsoft based programs
  • Assessing records to determine income, payable taxes, exemptions, and compliance with reporting regulations

Pharmacy Technician

Health Sciences Centre
05.2006 - 04.2018
  • Ensured accuracy in medication administration by carefully calculating dosage and preparing prescriptions
  • Inspected medication storage locations to monitor drug expiration dates and ensure adequate supply inventory
  • Maintained clean and organized pharmacy shelving and work areas
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits
  • Verified prescriptions by contacting the physicians' office
  • Assisted staff members with drug inventory, purchasing, and receiving
  • Advocated for the health and well-being of patients
  • Processed prescription transfer requests from competitors
  • Dispensed approximately 1000 prescriptions daily
  • Filled and processed prescriptions to ensure prompt and efficient patient care
  • Prepared and submitted claims to insurance companies for payment
  • Maintained lines of communication with patients, providing instructions and general
  • Entered orders into the system and filled medication orders
  • Placed orders for out of stock medications to ensure patients received their prescriptions on time
  • Entered and processed prescriptions into the internal system with accuracy
  • Ensured accuracy and productivity in the performance of operational activities
  • Restocked shelves and prepared expired drugs for return
  • Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality
  • Ensured proper entry and processing of patient prescriptions in company system
  • Retrieved voicemails to better assist customers
  • Answered patient questions regarding medication
  • Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
  • Confirmed prescriptions by calling the physicians' office

Pharmacy Technician

Shoppers Drug Mart
02.2001 - 05.2006
  • Trained multiple new technicians to provide excellent customer service
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription
  • Verified and filled over hundreds prescriptions per day in busy pharmacy
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems
  • Established and updated patient profiles, including lists of medications and insurance details
  • Received and verified incoming drug inventories, reported discrepancies, and logged into inventory
  • Worked with insurance companies to process claims, resolve problems and obtain payments
  • Calculated dosage, filled prescriptions and prepared prescription
  • Resolved third-party rejection claims
  • Entered and processed prescriptions into the internal system with accuracy
  • Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality

Education

Diploma - Pharmacy

Compu College
St. John's, NL
01.2002

Diploma - Computer programming

Keyin College Head Office
St. John's, NL
01.1998

Skills

  • Pharmacy Technician Experience
  • Aseptic techniques
  • Team leadership
  • Quality assurance and control
  • Excellent oral and written skills
  • Meticulous attention to detail
  • Information confidentiality
  • Database management
  • Advanced MS office suite
  • Drug safety
  • Pharmacy law compliance
  • Healthcare regulations

Timeline

Executive Assistant

Deloitte
10.2021 - Current

Payment Services Officer

Service Canada
02.2021 - 08.2021

Health Technician

Health Sciences Centre
04.2018 - Current

Pharmacy Technician

Health Sciences Centre
05.2006 - 04.2018

Pharmacy Technician

Shoppers Drug Mart
02.2001 - 05.2006

Diploma - Computer programming

Keyin College Head Office

Diploma - Pharmacy

Compu College

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Raina Philpott