Raina Hernandez
Walnut Creek
Summary
Dynamic and results-driven professional with five years of customer service experience in fast-paced retail and food environments. Known for delivering friendly and efficient service while fostering genuine connections with customers through sincerity and respect. Strong collaborator dedicated to creating a positive atmosphere for team members and shoppers alike. Exceptional communication and relationship-building skills enhance customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Veterinary Technician Intern
Carrington
Pleasant Hill, California
10.2022 - Current
- Provided exceptional customer support via phone, email, and chat channels, addressing inquiries, troubleshooting issues, and delivering product information and assistance.
- Managed a high volume of customer interactions with a focus on efficiency, empathy, and problem-solving to ensure optimal customer satisfaction and retention.
- Utilized Microsoft Suite, including PowerPoint, Word, and Excel, to track, document customer interactions, update profiles, and track resolution progress, ensuring accurate and timely follow-up.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Tracked and scheduled follow-up appointments for animal treatment.
- Determined appropriate dosages of medication based on weight calculations using veterinary scales.
- Prepared and labeled medications and instructed clients on administration.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
FULFILLMENT ASSOCIATE
Target
Walnut Creek, CA
12.2023 - 04.2024
- Verified orders for accuracy and completeness, ensuring all necessary components were included
- Picked and packed orders accurately and efficiently in a fast-paced environment
- Utilized warehouse management system to track inventory and maintain records of shipments
- Assisted customers with pick-up orders at designated loading docks or drive-through areas
- Responded promptly to customer inquiries via phone or email in a professional manner
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives
GROCERY TEAM MEMBER
Raleys
Martinez, CA
02.2022 - 10.2023
- Organized storage areas for efficient stocking of merchandise
- Assisted customers with locating items and providing recommendations based on preferences.
- Unloaded delivery trucks and organized stock room to optimize space and efficiency.
- Responded to customer inquiries and resolved issues to ensure satisfaction.
- Handled returns and exchanges according to company policies.
FAST FOOD TEAM MEMBER
Jack in the Box
Riverbank, CA
02.2021 - 02.2022
- Prepared sandwiches, salads, and other food items according to customer's specifications
- Ensured all orders were filled correctly and efficiently prior to delivery or pick-up
- Followed company policies regarding sanitation standards to ensure health code regulations were met
- Operated cash register to process customer payments accurately and efficiently
- Received deliveries from vendors including checking off invoices against actual merchandise received
- Trained new employees on job duties and safe operation of kitchen equipment
- Greeted customers and took their orders in a friendly and efficient manner
- Ensured that all food products were prepared fresh daily and stored properly
DELICATESSEN CLERK
Subway
Riverbank, CA
11.2019 - 01.2021
- Greeted customers, provided assistance and answered questions
- Stocked shelves with items such as cold cuts, cheeses, salads and other deli products
- Maintained a clean work area by wiping down counters, sweeping floors and restocking supplies
- Operated cash registers to process customer orders accurately and efficiently
- Informed customers of deli specials to increase profits
- Unloaded trucks and stock freight for 3rd shift employees
Education
BACHELORS - Veterinary Science
Carrington College
08-2026
High School Diploma -
Oakdale High School
05-2020
Skills
- Honest and reliable
- Sociable
- Efficient time management
- Strong organizational skills
- Adapts easily to new situations
- Customer complaint resolution
- Interpersonal communication
Languages
English
Timeline
FULFILLMENT ASSOCIATE
Target
12.2023 - 04.2024
Veterinary Technician Intern
Carrington
10.2022 - Current
GROCERY TEAM MEMBER
Raleys
02.2022 - 10.2023
FAST FOOD TEAM MEMBER
Jack in the Box
02.2021 - 02.2022
DELICATESSEN CLERK
Subway
11.2019 - 01.2021
BACHELORS - Veterinary Science
Carrington College
High School Diploma -
Oakdale High School