Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raina Hernandez

Walnut Creek

Summary

Dynamic and results-driven professional with five years of customer service experience in fast-paced retail and food environments. Known for delivering friendly and efficient service while fostering genuine connections with customers through sincerity and respect. Strong collaborator dedicated to creating a positive atmosphere for team members and shoppers alike. Exceptional communication and relationship-building skills enhance customer satisfaction and loyalty.

Overview

6
6
years of professional experience

Work History

Veterinary Technician Intern

Carrington
10.2022 - Current
  • Provided exceptional customer support via phone, email, and chat channels, addressing inquiries, troubleshooting issues, and delivering product information and assistance.
  • Managed a high volume of customer interactions with a focus on efficiency, empathy, and problem-solving to ensure optimal customer satisfaction and retention.
  • Utilized Microsoft Suite, including PowerPoint, Word, and Excel, to track, document customer interactions, update profiles, and track resolution progress, ensuring accurate and timely follow-up.
  • Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
  • Tracked and scheduled follow-up appointments for animal treatment.
  • Determined appropriate dosages of medication based on weight calculations using veterinary scales.
  • Prepared and labeled medications and instructed clients on administration.
  • Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

FULFILLMENT ASSOCIATE

Target
12.2023 - 04.2024
  • Verified orders for accuracy and completeness, ensuring all necessary components were included
  • Picked and packed orders accurately and efficiently in a fast-paced environment
  • Utilized warehouse management system to track inventory and maintain records of shipments
  • Assisted customers with pick-up orders at designated loading docks or drive-through areas
  • Responded promptly to customer inquiries via phone or email in a professional manner
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives

GROCERY TEAM MEMBER

Raleys
02.2022 - 10.2023
  • Organized storage areas for efficient stocking of merchandise
  • Assisted customers with locating items and providing recommendations based on preferences.
  • Unloaded delivery trucks and organized stock room to optimize space and efficiency.
  • Responded to customer inquiries and resolved issues to ensure satisfaction.
  • Handled returns and exchanges according to company policies.

FAST FOOD TEAM MEMBER

Jack in the Box
02.2021 - 02.2022
  • Prepared sandwiches, salads, and other food items according to customer's specifications
  • Ensured all orders were filled correctly and efficiently prior to delivery or pick-up
  • Followed company policies regarding sanitation standards to ensure health code regulations were met
  • Operated cash register to process customer payments accurately and efficiently
  • Received deliveries from vendors including checking off invoices against actual merchandise received
  • Trained new employees on job duties and safe operation of kitchen equipment
  • Greeted customers and took their orders in a friendly and efficient manner
  • Ensured that all food products were prepared fresh daily and stored properly

DELICATESSEN CLERK

Subway
11.2019 - 01.2021
  • Greeted customers, provided assistance and answered questions
  • Stocked shelves with items such as cold cuts, cheeses, salads and other deli products
  • Maintained a clean work area by wiping down counters, sweeping floors and restocking supplies
  • Operated cash registers to process customer orders accurately and efficiently
  • Informed customers of deli specials to increase profits
  • Unloaded trucks and stock freight for 3rd shift employees

Education

BACHELORS - Veterinary Science

Carrington College
08-2026

High School Diploma -

Oakdale High School
05-2020

Skills

  • Honest and reliable
  • Sociable
  • Efficient time management
  • Strong organizational skills
  • Adapts easily to new situations
  • Customer complaint resolution
  • Interpersonal communication

Languages

English

Timeline

FULFILLMENT ASSOCIATE

Target
12.2023 - 04.2024

Veterinary Technician Intern

Carrington
10.2022 - Current

GROCERY TEAM MEMBER

Raleys
02.2022 - 10.2023

FAST FOOD TEAM MEMBER

Jack in the Box
02.2021 - 02.2022

DELICATESSEN CLERK

Subway
11.2019 - 01.2021

BACHELORS - Veterinary Science

Carrington College

High School Diploma -

Oakdale High School
Raina Hernandez