Raina Booth
Ottawa
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Events Co-ordinator
Business Enterprise Support
12.2008 - 09.2009
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
- Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
- Managed administrative logistics of events planning, booking, and promotions.
- Providing support for all clients with their start up - building business plans, marketing and grants.
- Gained a PROWESS award. (supporting women in business)
Customer Service Coordinator
Business Enterprise Support
07.2008 - 12.2008
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Contributed to policy updates, researching regulations to ensure company compliance.
Therapy Service Manager
Healthcare At Home
01.2007 - 02.2008
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Enhanced team morale through regular recognition of exceptional performance.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Resolved customer complaints in professional and timely manner.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
HealthCare At Home
07.2005 - 01.2007
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
- Cultivated positive relationships with clients by representing the company professionally during each interaction throughout the delivery process.
- Provided customer service by answering queries, resolving issues, and guiding on medication usage.
Administrator
Barrow Travel
10.2000 - 09.2002
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Increased repeat business with exceptional customer service and follow-up communication.
Sales and Marketing Assistant
Barrow Superbowl
10.1999 - 10.2000
- Assisted call-in customers with questions and orders.
- Enhanced client relationships through regular communication, addressing concerns, and providing prompt solutions.
- Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
- Demonstrated willingness and interest in learning new tasks and skills.
- Managed various marketing campaigns for successful product launches and increased brand awareness.
- Collaborated with design team to create visually appealing promotional materials that effectively communicated product benefits.
- Created and maintained data entry logs to track data entry activities.
Marketing Executive
Four Winds Logistics
05.1996 - 02.1999
- Planned and executed events and marketing programs to increase qualified leads.
- Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
- Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
- Responded to customer requests for products, services, and company information.
- Expedited order processing timeframes by liaising between internal departments such as shipping, finance, and sales team.
- Improved overall efficiency of the sales department by organizing schedules, coordinating meetings, and maintaining accurate records.
Customer Service Executive
Four Winds Logistics
05.1996 - 05.1997
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Customer Service
Freight Express International
03.1994 - 05.1996
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Coordinated international shipments by liaising between customs brokers, shipping lines, trucking companies, warehouses suppliers.
- Enhanced customer satisfaction with timely and accurate shipment updates and proactive issue resolution.
- Maximized warehouse space utilization by overseeing proper cargo storage and organization strategies.
- Balanced priorities under high-pressure situations to maintain optimal service levels across multiple accounts simultaneously.
- Streamlined freight coordination processes by implementing efficient scheduling and tracking systems.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Prepared shipping documentation, maintaining compliance with Singapore and international regulations.
Education
High School Diploma -
Tampines Secondary School
Tampines, Singapore11.1993
Skills
- Customer Service
- Problem Solving
- Administrative Support
- Call center experience
- Conflict Resolution
- Critical Thinking
- Microsoft Office Suite
- Exceptional interpersonal communication
- Team Building and Leadership
- Excellent time management skills
- Decision-making
Languages
English
Native or Bilingual
Malay
Native or Bilingual
Chinese (Mandarin)
Elementary
Indonesian
Professional Working
Timeline
Events Co-ordinator
Business Enterprise Support
12.2008 - 09.2009
Customer Service Coordinator
Business Enterprise Support
07.2008 - 12.2008
Therapy Service Manager
Healthcare At Home
01.2007 - 02.2008
Customer Service Representative
HealthCare At Home
07.2005 - 01.2007
Administrator
Barrow Travel
10.2000 - 09.2002
Sales and Marketing Assistant
Barrow Superbowl
10.1999 - 10.2000
Marketing Executive
Four Winds Logistics
05.1996 - 02.1999
Customer Service Executive
Four Winds Logistics
05.1996 - 05.1997
Customer Service
Freight Express International
03.1994 - 05.1996
High School Diploma -
Tampines Secondary School
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