Raina Bhatia
Brampton,Canada
Summary
Dynamic professional with a proven track record at The Mobile Shop, enhancing brand awareness and driving sales through expert customer service and strategic initiatives. Demonstrates exceptional skills in Python programming and excels in team collaboration, with a strong focus on technical troubleshooting and problem-solving. Achieved significant sales targets by leveraging in-depth product knowledge and effective customer relationship management. Aiming to further advance career in a challenging role that fosters innovation and growth.
Overview
2
2
years of professional experience
Work History
SALES REPRESENTATIVE
THE MOBILE SHOP
OAKVILLE, CANADA
06.2024 - Current
- Proactively engaged with potential customers to promote wireless products and services, successfully increasing brand awareness and driving sales
- Built and maintained genuine customer relationships, providing expert advice on mobile phones, rate plans, accessories, and device protection plans to meet personalized needs
- Upsold additional products and services to enhance customer experience, increasing overall
- Collaborated with team members to boost store traffic and exceed sales targets through strategic initiatives
- Demonstrated in-depth knowledge of carrier offerings, promotions, and pricing, ensuring customers made informed purchasing decisions
FRONT END SUPERVISOR
REAL CANADIAN SUPERSTORE
GEORGETOWN, CANADA
09.2022 - Current
- Demonstrate the ability to multitask while maintaining high-quality service in a high-speed work environment.
- Managed cash register transactions for accuracy and policy adherence.
- Resolved customer complaints in a professional manner.
- Ensured adequate staffing levels during peak business hours.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Established key performance indicators for front end personnel and monitored progress against them regularly.
FINANCIAL SALES REPRESENTATIVE
PC FINANCIAL
GEORGETOWN, CANADA
05.2023 - 09.2023
- Promote PC financial products, Mastercard, and money accounts to the customers by offering the best onboard offers.
- Identified customers' needs and offered the product suited for daily usage.
- Provided customer support, fulfilled customer requirements, and maintained customer relations.
- Created excitement around the product offering by being a subject matter expert and an advocate for the brand/product.
- Approached each situation with confidence and enthusiasm to promote and sell a wide selection of products and solutions.
Education
Diploma - Computer Programming
Lambton College
Mississauga, ON04.2024
Skills
- C,C,Python, SQL, HTML, CSS
- Technical Troubleshooting Skills
- Interpersonal communication skills
- Network development
- Product and service knowledge
- Customer service
- Customer relationship building
- Performance improvement
- Product promotions
Timeline
SALES REPRESENTATIVE
THE MOBILE SHOP
06.2024 - Current
FINANCIAL SALES REPRESENTATIVE
PC FINANCIAL
05.2023 - 09.2023
FRONT END SUPERVISOR
REAL CANADIAN SUPERSTORE
09.2022 - Current
Diploma - Computer Programming
Lambton College