Rain Griffin
Sherwood Park,AB
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Accounting Clerk
Ideal Products of Canada
12.2021 - Current
- Managed accounts payable and receivables and payroll.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Input high volume of monthly invoices with consistent accuracy.
- Increased processing efficiency by managing vendor relationships, negotiating favorable terms, and resolving disputes promptly.
- Tracked expenses to comply with budgets.
- Developed custom financial reports to support departmental needs and enhance data-driven decision-making capabilities.
Server/Bartender/Manager
Boston Pizza
07.2012 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server/Bartender
Bodega
11.2019 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
St Joseph High School
EdmontonSkills
- Strong customer service
- Problem-solving abilities
- Critical Thinking
- Client Relations
- Product Knowledge
- Strong multitasking
- Highly reliable
Certification
- Proserve
- Reel Facts
- ProTect
- Food & Safety Certificate
Timeline
Accounting Clerk
Ideal Products of Canada
12.2021 - Current
Server/Bartender
Bodega
11.2019 - 05.2021
Server/Bartender/Manager
Boston Pizza
07.2012 - 12.2022
High School Diploma -
St Joseph High School
- Proserve
- Reel Facts
- ProTect
- Food & Safety Certificate
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