Hi, I’m
Raili Oksanen
Thunder Bay,ON
Summary
Looking for valuable part time or full-time work experience with the opportunity for advancement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
26
years of professional experience
1
Certification
Work History
Statistics Canada
Enumerator
04.2021
Job overview
- Completed surveys with people to fill out for Census, Paperwork/Emails, etc.
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than 10-15 community households per day
- Walked door to door and collected demographic information
- Contributed to a positive team environment by actively participating in group meetings and discussions related to enumeration strategies
- Double-checked information on survey forms
- Travelled door-to-door in assigned communities and requested participation in census interviews, clearly explaining the process and purpose
LCBO
Customer Service Rep
04.2021
Job overview
- Cashier & Customer service
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Responded to customer requests for products, services, and company information
Roach’s Taxi
Dispatcher
07.2023 - 09.2023
Job overview
- I answered phone calls, dispatched taxis, etc.
- Sent out drivers to assist hourly callers based on locations, needs and worker availability
- Directed dispatching, routing, and tracking of fleet vehicles
Best Buy
Mobile Advisor
10.2022 - 01.2023
Job overview
- Did phone activations for different cellphone carriers, sold cellphones as well as different cellphone products, etc.
- Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods
- Increased customer satisfaction by providing expert advice on mobile devices and plans
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals
- Managed efficient cash register operations
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
OSL Retail Services Inc
Cellular Phone Rep
10.2017 - 07.2019
Job overview
- Phone activation, Tech support, Customer service
- Conducted thorough follow-ups with customers after initial contact, ensuring satisfaction levels were met or exceeded
- Improved customer satisfaction by providing timely and accurate information on products and services
- Built strong rapport with customers, establishing trust and fostering loyalty to the brand
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Responded proactively and positively to rapid change
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
Pet Inn Spa & Wellness Centre
Kennel Assistant
12.2016 - 07.2017
Job overview
- Walked dogs, cleaned cat & dog kennels, fed animals (parrots, kittens, puppies, etc.)
- Kept cages, kennels, play yards, and grooming areas neat and clean
- Provided compassionate care for sick or injured animals while they recovered under veterinary supervision at the facility
- Ensured safety of all animals through proper handling techniques and adherence to established protocols
- Monitored animal playgroups for aggressive behaviours to maintain the safety of pet participants
- Managed specific animal diets varying in substance, nutrients and types in consultation with veterinarian
- Collaborated with other staff members to create a positive work environment focused on delivering high-quality care to all animals in the facility
News Canada Marketing
Demonstrator
07.1997 - 10.2003
Job overview
- Demonstrated new products that came out for many companies such as Zellers, Walmart, Canadian Tire, etc...
- Provided coupons, product samples and informational brochures to customers
- Ensured proper setup and breakdown of demonstration areas, maintaining a clean, organized, and visually appealing space for customers
- Boosted sales performance by providing clear, concise, and appealing presentations of products to potential customers
- Enhanced customer experience by addressing questions and concerns promptly during product demonstrations
- Increased product awareness by conducting engaging and informative demonstrations in various retail settings
- Spoke with interested customers and provided additional product information
Education
Confederation CollegeThunder Bay, ON
Office Administration
04.2020
Confederation CollegeThunder Bay, ON
Early Childhood Education
06.2004
Westgate CVIThunder Bay, ON
Highschool
06.2002
Skills
- Customer Service Expert
- Management Skillful
- Communication Skills Experienced
- Computer Skills Experienced
- Call center experience
- Complaint Handling
- Money handling abilities
- Product Knowledge
- Payment Processing
- Assertiveness
- Call Center Operations
- Stress Tolerance
References
Available on request
Hobbies and Interests
- Nature
- Spending time with Family & Friends
- Animal Lover
- Computer/Video Games
- Listening to Music
- Watching Movies
Languages
English
Full Professional
French
Elementary
Certification
- WHMIS training
- First Aid & CPR training
- Smart Serve
Hobbies
- Animal lover of all sorts of creatures (dogs, cats, reptiles, exotic pets, rodents, etc.)
- Nature outdoors woman (Hiking, Camping, Fishing, Swimming, etc..)
- Gamer
- Maternal figure (mother of two beautiful children)
Timeline
Dispatcher
Roach’s Taxi
07.2023 - 09.2023
Mobile Advisor
Best Buy
10.2022 - 01.2023
Enumerator
Statistics Canada
04.2021
Customer Service Rep
LCBO
04.2021
Cellular Phone Rep
OSL Retail Services Inc
10.2017 - 07.2019
Kennel Assistant
Pet Inn Spa & Wellness Centre
12.2016 - 07.2017
Demonstrator
News Canada Marketing
07.1997 - 10.2003
Confederation College
Office Administration
Confederation College
Early Childhood Education
Westgate CVI
Highschool