Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Languages
Certification
Hobbies
Timeline
Hi, I’m

Raili Oksanen

Thunder Bay,ON
Raili Oksanen

Summary

Looking for valuable part time or full-time work experience with the opportunity for advancement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

26
years of professional experience
1
Certification

Work History

Statistics Canada

Enumerator
04.2021

Job overview

  • Completed surveys with people to fill out for Census, Paperwork/Emails, etc.
  • Planned efficient visitation routes by studying maps of assigned areas, reaching more than 10-15 community households per day
  • Walked door to door and collected demographic information
  • Contributed to a positive team environment by actively participating in group meetings and discussions related to enumeration strategies
  • Double-checked information on survey forms
  • Travelled door-to-door in assigned communities and requested participation in census interviews, clearly explaining the process and purpose

LCBO

Customer Service Rep
04.2021

Job overview

  • Cashier & Customer service
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs
  • Responded to customer requests for products, services, and company information

Roach’s Taxi

Dispatcher
07.2023 - 09.2023

Job overview

  • I answered phone calls, dispatched taxis, etc.
  • Sent out drivers to assist hourly callers based on locations, needs and worker availability
  • Directed dispatching, routing, and tracking of fleet vehicles

Best Buy

Mobile Advisor
10.2022 - 01.2023

Job overview

  • Did phone activations for different cellphone carriers, sold cellphones as well as different cellphone products, etc.
  • Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods
  • Increased customer satisfaction by providing expert advice on mobile devices and plans
  • Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals
  • Managed efficient cash register operations
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions

OSL Retail Services Inc

Cellular Phone Rep
10.2017 - 07.2019

Job overview

  • Phone activation, Tech support, Customer service
  • Conducted thorough follow-ups with customers after initial contact, ensuring satisfaction levels were met or exceeded
  • Improved customer satisfaction by providing timely and accurate information on products and services
  • Built strong rapport with customers, establishing trust and fostering loyalty to the brand
  • Investigated and resolved customer inquiries and complaints quickly
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Responded proactively and positively to rapid change
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals

Pet Inn Spa & Wellness Centre

Kennel Assistant
12.2016 - 07.2017

Job overview

  • Walked dogs, cleaned cat & dog kennels, fed animals (parrots, kittens, puppies, etc.)
  • Kept cages, kennels, play yards, and grooming areas neat and clean
  • Provided compassionate care for sick or injured animals while they recovered under veterinary supervision at the facility
  • Ensured safety of all animals through proper handling techniques and adherence to established protocols
  • Monitored animal playgroups for aggressive behaviours to maintain the safety of pet participants
  • Managed specific animal diets varying in substance, nutrients and types in consultation with veterinarian
  • Collaborated with other staff members to create a positive work environment focused on delivering high-quality care to all animals in the facility

News Canada Marketing

Demonstrator
07.1997 - 10.2003

Job overview

  • Demonstrated new products that came out for many companies such as Zellers, Walmart, Canadian Tire, etc...
  • Provided coupons, product samples and informational brochures to customers
  • Ensured proper setup and breakdown of demonstration areas, maintaining a clean, organized, and visually appealing space for customers
  • Boosted sales performance by providing clear, concise, and appealing presentations of products to potential customers
  • Enhanced customer experience by addressing questions and concerns promptly during product demonstrations
  • Increased product awareness by conducting engaging and informative demonstrations in various retail settings
  • Spoke with interested customers and provided additional product information

Education

Confederation College
Thunder Bay, ON

Office Administration
04.2020

Confederation College
Thunder Bay, ON

Early Childhood Education
06.2004

Westgate CVI
Thunder Bay, ON

Highschool
06.2002

Skills

  • Customer Service Expert
  • Management Skillful
  • Communication Skills Experienced
  • Computer Skills Experienced
  • Call center experience
  • Complaint Handling
  • Money handling abilities
  • Product Knowledge
  • Payment Processing
  • Assertiveness
  • Call Center Operations
  • Stress Tolerance

References

Available on request

Hobbies and Interests

  • Nature
  • Spending time with Family & Friends
  • Animal Lover
  • Computer/Video Games
  • Listening to Music
  • Watching Movies

Languages

English
Full Professional
French
Elementary

Certification

  • WHMIS training
  • First Aid & CPR training
  • Smart Serve

Hobbies

  • Animal lover of all sorts of creatures (dogs, cats, reptiles, exotic pets, rodents, etc.)
  • Nature outdoors woman (Hiking, Camping, Fishing, Swimming, etc..)
  • Gamer
  • Maternal figure (mother of two beautiful children)


Timeline

Dispatcher

Roach’s Taxi
07.2023 - 09.2023

Mobile Advisor

Best Buy
10.2022 - 01.2023

Enumerator

Statistics Canada
04.2021

Customer Service Rep

LCBO
04.2021

Cellular Phone Rep

OSL Retail Services Inc
10.2017 - 07.2019

Kennel Assistant

Pet Inn Spa & Wellness Centre
12.2016 - 07.2017

Demonstrator

News Canada Marketing
07.1997 - 10.2003

Confederation College

Office Administration

Confederation College

Early Childhood Education

Westgate CVI

Highschool
Raili Oksanen