Railey Collier-Bird
Edmonton,Canada
Summary
Customer service professional with 3 years of experience at Shoppers Drug Mart, including roles as a cashier, in boutique services, and as a supervisor. Proficient in handling transactions, managing inventory, training and mentoring team members, and overseeing daily operations. Skilled in providing exceptional customer service, resolving issues, and maintaining a clean and organized environment. Strong leadership, communication, and problem-solving abilities with a focus on team collaboration, customer satisfaction, and operational efficiency. Known for adaptability, reliability, and a commitment to delivering high service standards in a fast-paced retail setting.
Overview
3
3
years of professional experience
Work History
Supervisor
Shoppers Drug Mart
05.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw approximately 5 members of staff daily, whilst managing operations of the department, ensuring smooth workflow and timely completion of tasks.
- Developed strong knowledge base regarding product features, benefits, warranties and returns policies
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
Beauty Specialist
Shoppers Drug Mart
06.2022 - 05.2024
- Leveraged sales skills to sell memberships and promotional products
- Displayed strong organizational skills while managing multiple tasks simultaneously
- Utilized knowledge to provided advice to customers based on their individual needs and preferences to demonstrate custom-fit solutions
- Developed and maintained relationships with clients to promote loyalty
- Demonstrated efficient and courteous service to customers, including active listening and problem-solving abilities
Cashier/Merchandiser
Shoppers Drug Mart
12.2021 - 05.2024
- Supported other departments within the store by providing assistance when needed
- Verified that customers are of legal age to purchase restricted items
- Utilized problem solving skills to effectively handle difficult situations
- Assisted with training and mentoring new team members whilst building and maintaining positive within the team
- Enforced store safety and cleanliness standards, reducing hazards
- Operated cash register and accurately processed payments, returns, and exchanges using cash, credit cards, and checks
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Greeted customers entering store and responded promptly to customer needs
Education
High School -
Dr. Anne Anderson High School
Edmonton, AB06.2024
Skills
- Customer service excellence
- Cash handling and management
- Product Knowledge
- Sales Techniques Mastery
- Multitasking Capabilities
- Adaptability and Flexibility
- Attention to Detail
- Patience and Empathy
- Work Ethic and Integrity
- Training and mentoring
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Supervisor
Shoppers Drug Mart
05.2024 - Current
Beauty Specialist
Shoppers Drug Mart
06.2022 - 05.2024
Cashier/Merchandiser
Shoppers Drug Mart
12.2021 - 05.2024
High School -
Dr. Anne Anderson High School
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