Railei Nicolas Ramirez
Edmonton,AB
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Canadian Tire
04.2023 - 09.2024
- Trained Floor Customer Service Personnel and Warehouse
- Fostered positive customer service culture within team which led to higher customer satisfaction rates. Currently #2 Customer Service amongst Canadian Tire Store
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisting 50+ Customers on the daily basis.
- Certified WAVE and Scissor lift operator.
Badminton Coach (Volunteer)
Queen Elizabeth High School
03.2023 - 06.2023
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
Walker
UPS
10.2022 - 01.2023
- Assists UPS Package Drivers with deliveries and pick ups of UPS packages at UPS drop boxes and customer locations along specified route.
- Performs physical, fast-paced environment involving continual lifting, lowering and carrying packages. Ensuring best customer service through efficiency and dedication.
- Trained and properly executes UPS handling methods
Education
High School Diploma -
Queen Elizabeth School
Edmonton, AB05.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Team Development
Languages
English
Professional Working
Tagalog
Native or Bilingual
Timeline
Customer Service Representative
Canadian Tire
04.2023 - 09.2024
Badminton Coach (Volunteer)
Queen Elizabeth High School
03.2023 - 06.2023
Walker
UPS
10.2022 - 01.2023
High School Diploma -
Queen Elizabeth School
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