Raija Nihtila
Delta,BC
Summary
Dynamic leader with a proven track record at Save on Foods, adept in staff management and customer service. Excelled in enhancing customer satisfaction and reducing operational costs through effective problem-solving and team supervision. Skilled in implementing quality control and inventory management, demonstrating a balance between hard and soft skills to drive organizational success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Department Manager
Save on Foods
02.2019 - Current
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Caregiver
Nurse Next Door Home Care Services
11.2018 - Current
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Manager
Tim Hortons
03.2006 - 11.2018
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma -
Birchmount Park Collegiate
Scarborough, ON06.1989
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
Languages
English
Elementary
Certification
Food Safe. First Aid Level 1. Serving it Right.
Timeline
Department Manager
Save on Foods
02.2019 - Current
Caregiver
Nurse Next Door Home Care Services
11.2018 - Current
Manager
Tim Hortons
03.2006 - 11.2018
High School Diploma -
Birchmount Park Collegiate