Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Raija Nihtila

Delta,BC

Summary

Dynamic leader with a proven track record at Save on Foods, adept in staff management and customer service. Excelled in enhancing customer satisfaction and reducing operational costs through effective problem-solving and team supervision. Skilled in implementing quality control and inventory management, demonstrating a balance between hard and soft skills to drive organizational success.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Department Manager

Save on Foods
02.2019 - Current
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.

Caregiver

Nurse Next Door Home Care Services
11.2018 - Current
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Manager

Tim Hortons
03.2006 - 11.2018
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Education

High School Diploma -

Birchmount Park Collegiate
Scarborough, ON
06.1989

Skills

  • Customer Service
  • Staff Management
  • Team Supervision
  • Problem-Solving

Languages

English
Elementary

Certification

Food Safe. First Aid Level 1. Serving it Right.

Timeline

Department Manager

Save on Foods
02.2019 - Current

Caregiver

Nurse Next Door Home Care Services
11.2018 - Current

Manager

Tim Hortons
03.2006 - 11.2018

High School Diploma -

Birchmount Park Collegiate
Raija Nihtila