Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Raidah Fairooz

Toronto,ON

Summary

Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Special Service Desk Associate

Home Depot
Toronto, ON
04.2022 - Current
  • Managed multiple tasks simultaneously while adhering to strict deadlines
  • Utilized problem-solving techniques to identify root causes of customer issues and develop solutions accordingly
  • Monitored incoming calls and emails for quality assurance purposes
  • Maintained detailed records of customer interactions in order to provide accurate feedback to management.

Barista

Starbucks
Toronto, ON
06.2020 - 01.2022
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue
  • Restocked counter and customer areas to maintain adequate items levels for expected needs
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Prioritized drink requests while managing interruptions.

Tutor

Scholastic Academy
Toronto, ON
01.2018 - 01.2019
  • Responsible for day to day management and operational oversight
  • Communicated with teachers to provide students with comprehensive support
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure
  • Tracked learning progress to identify opportunities to enhance tutoring methods and help students achieve their goals.

Volunteer

Toronto Film Forum
Toronto, ON
06.2018 - 08.2018
  • Presented talks at community groups to promote organizational mission and programs
  • Responsible for day to day management and operational oversight
  • Greeted incoming office visitors, answered questions and directed individuals to office locations
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.

Volunteer

Youth Employement Initiative
Toronto, ON
01.2015 - 01.2018
  • Trained seniors and adults
  • Maintained information and other project files
  • Responded to inbound calls and completed outbound calls
  • Assisted with different aspects of event planning
  • Kept office equipment functioning optimally by troubleshooting problems and completing basic maintenance
  • Educated potential participants on available services and processes to engage in program
  • Maintained clean, neat and operational facilities to serve all program needs.

Education

Bachelor of Arts Social Science And Humanity Candidate -

University Of Toronto
12.2023

High School Diploma -

East York Collegiate Institute
05.2018

Skills

  • Well Organized
  • Engaging personality
  • Strong Work Ethic
  • Calm under pressure
  • Multitasking
  • Handling credit transactions
  • Strong leadership capability
  • Cooperative team player

Certification

Service Excellence for Barista Training for Newcomer Youth with Starbucks Canada

Languages

English
Native/ Bilingual
Bengali
Native/ Bilingual
Hindi
Professional

References

References available upon request.

Timeline

Special Service Desk Associate

Home Depot
04.2022 - Current

Barista

Starbucks
06.2020 - 01.2022

Volunteer

Toronto Film Forum
06.2018 - 08.2018

Tutor

Scholastic Academy
01.2018 - 01.2019

Volunteer

Youth Employement Initiative
01.2015 - 01.2018

Bachelor of Arts Social Science And Humanity Candidate -

University Of Toronto

High School Diploma -

East York Collegiate Institute

Similar Profiles

CREATE PROFILE
Raidah Fairooz