Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rahwa Ftsum

Ottawa,ON

Summary

Customer-oriented professional with a passion for delivering exceptional service and resolving issues. Seeking a customer service role where I can leverage my extensive experience, interpersonal skills, ensure satisfaction and contribute to company success.



Overview

8
8
years of professional experience

Work History

Leadership & Ogranizational Development

Skm Accquisitions
02.2022 - Current
  • Assisted manager in all aspects of business operations
  • Monitored and ordered supplies and materials to keep office well stocked
  • Reviewed and edited documents for accuracy, grammar and clarity
  • Managed calendars and coordinated travel arrangements and accommodation staff to optimize schedules
  • Managed returns, exchanges and refunds in accordance with the store policy
  • Solved customer challenges by offering relevant products and services

Calling Centre

Elemental Data
05.2018 - 07.2022
  • Recorded customer survey answers verbatim to achieve 100% accurate reporting.
  • Conducted telephone interviews of general population to collect data for various studies.
  • Logged survey questions, customer answers and customer behavior directly into software database.
  • Provided feedback and assistance to colleagues on interview techniques and customer service questions.
  • Created and presented real-time reports on current market conditions to upper management.

Manager

Mcdonalds
05.2016 - 07.2018
  • Led a team of 10 employees to ensure efficient restaurant operations
  • Implemented training programs and monitored staff performances
  • Managed inventory, ordering and cost control
  • Scheduled shifts handled customer complaints, and maintained a clean and safe work environment
  • Achieved accomplishment, such as meeting sales targets,improving customer satisfaction

Education

High School Diploma -

S.t Patricks Highschool
Ottawa
06.2016

Skills

  • Organization skill
  • Able to work in team setting as well as individual
  • Professionalism
  • Strong work ethic
  • Oral and written communication skill
  • Leadership
  • Computer proficiency
  • Time management
  • Adaptability

Accomplishments

  • Momentum Dance Challenge 1st place - June 2016 St. Patrick’s High School
  • Female Athlete Award at Our Lady Mount Carmel
  • Food safety certifications
  • I.D.A pharmacy (co-op)


Timeline

Leadership & Ogranizational Development

Skm Accquisitions
02.2022 - Current

Calling Centre

Elemental Data
05.2018 - 07.2022

Manager

Mcdonalds
05.2016 - 07.2018

High School Diploma -

S.t Patricks Highschool

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Rahwa Ftsum