Rahul Raj Miglani

• Configures and implements CYRIL components with basic fonteva functionality as a work around.
• In-depth working with Fonteva Join Process and Forms.
• Proven record of building automations using flow and implementing solutions for clients within tight deadlines.
• Learnt and implemented PARDOT to automate Lead generation and Email marketing.
• Implemented account selection process using custom scripts to avoid duplication of accounts for community user.
• Creates Documentation and record implementation videos to ensure knowledge is regulated distributed.

• Implemented Fonteva and Nimble Integrations and supported clients through managed services.
• Proved successful deployments within tight deadlines from UAT to Production Orgs using Copado or Change sets.
• In-depth Knowledge of Sandbox Refreshes.
• Led client calls to explain implementation of Fonteva - Guest Payment Checkout using Out-of-the-box functionality.
• Acted as a Lead Consultant – led client discovery sessions and recommended appropriate solutions to client.
• Experience Migrating data from Legacy system to SF Clouds.
• Worked on automation solutions using Flows, Workflow Processes, Process Builders.

• Provided Customer support to more than 50+ clients and offered solutions via HubSpot
• Troubleshooted customer issues using MySQLWorkBench/DBeaver, Postman Web APIs, GCP Console logs
• Provided mobile application support, POS system support
• Consulted with development team and customers to resolve issues.

• Analyzed client’s business needs and problems to support business users to access Salesforce Records, Reports or
• Dashboards in order to work efficiently which helped in fulfilling business objectives on time
• Collaborated with Data Admin team providing support by creating users and profiles using Salesforce CRM Platform and creating reports and Dashboards for internal users
• Querying SQL queries to fetch data in MySQL using SSMS to provide insights to Data Admin Team
• Assisted users troubleshooting and solving user access-level issues in Salesforce Orgs and setting up Sand Box Orgs
• Developed Organizational Flowchart of the company and for ongoing projects using SharePoint Development.

• Providing IT support to all the business units and internal customers of the organizations by troubleshooting and fixing
• Windows Server issues via phone / email / chat or remotely using SCCM and RDP Desktop
• Used SAP Support Log Assistant for scanning support related files for known issues and recommendations internally
• Tracking and documenting the ticket logs using ITSM Remedy and later on ServiceNow ticketing tool.

• Developer webpages using HTML, CSS, and JavaScript
• Hands-on with PHP coding
• Customized WordPress plugins and Themes according to client needs
• Built interactive Dashboards showing company profits and achievements using Tableau.

GPA: 3.4