Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
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Rahul Hans

Rahul Hans

Scarborough,ON

Summary

Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Strong work ethic, adaptability and exceptional interpersonal skills. Trustworthy and committed to honest interactions with supervisors, employees and customers.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Uniformed Loss Prevention Officer

Securiguard Services Ltd. (LCBO)
Toronto, ON
01.2022 - Current
  • Delivered exceptional law enforcement, emergency response, investigation, and patrol services to protect LCBO employees, customers, facilities, and vehicles.
  • Worked closely with local law authorities (Toronto Police) and made multiple arrests while maintaining calm composure during emergencies.
  • Treated customers and employees with respect and dignity while ensuring accommodation of the needs of individuals with disabilities in accordance with the Ontario Human Rights Code.
  • Maintained positive customer relations and communication with the public and LCBO employees, contributing to a safe and welcoming transit environment.
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at LCBO.
  • Demonstrated ability to de-escalate contentious situations and resolve conflicts to maintain a secure atmosphere.

Store Manager

Tim Hortons
Charlottetown, PE
11.2019 - 12.2021
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.

Special Events & Protocol Officer

Centennial College
Toronto, ON
03.2018 - 11.2019
  • Greeted incoming guests, accepted payments, reviewed tickets and directed to facility locations.
  • Gave guests first-rate service and support and worked to resolve concerns to mutual satisfaction.
  • Oversaw event logistics, venue scheduling and accommodations.
  • Organized event facility, food and beverage selections and audio-visual arrangements.
  • Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
  • Organized guest support services for guests to meet accommodation, transportation and service needs.

Security Supervisor

WPSL Security Solutions
Toronto, ON
10.2017 - 11.2019
  • Secured premises and personnel by patrolling property and monitoring surveillance cameras.
  • Supervised property entrances and exits and monitored employee safety.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Responded immediately to security threats, breaches and emergencies, following proper protocols.
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.

Volunteer

Centennial College
Toronto, ON
01.2017 - 11.2019

Team Leader, Logistics

Go Logistics (Amazon)
Toronto, ON
06.2017 - 03.2018
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Logged, processed and followed up on merchandise authorization shipments in databases.

Guest Experience Leader

McDonald's
Toronto, ON
01.2017 - 06.2017
  • Improved guest service by providing staff guidance, feedback and individual coaching.
  • Contacted guests to check on satisfaction and inquire about improvement suggestions.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Maintained daily inventory to facilitate successful material distribution.

Education

Google Professional Certificate - Information Technology

NPower Canada
Toronto, ON
12.2022

Two Years Diploma - Hotel Operations Management (Honors)

Centennial College of Applied Arts And Technology
Scarborough, ON
08.2018

Skills

  • Law Enforcement and Security Operations
  • Customer Service
  • De-escalation Techniques
  • Team Collaboration
  • Conflict Resolution
  • Federal and Provincial Statutes
  • Municipal By-Laws
  • Policies and Procedures
  • Administrative and Organizational Skills
  • Computer Proficiency (Microsoft Word, Excel, Databases)
  • Ontario Human Rights Code and Related Orders
  • Background Investigations
  • Ontario Class G Driver's License

Accomplishments

  • Leadership Passport - Co-credential recognizing individual leadership development while studying at Centennial College.
  • Recommended by the Dean & the Chair of Hospitality Department to be part of the audit to represent School of Hospitality. In result, Centennial College stood 1st in CQAAP.
  • LinkedIn Learning - (Skills in Customer Service, Sales Representative)

Certification

  • Security Guard License
  • First Aid CPR C + AED
  • Food Safety & Handling
  • Smart Serve License
  • WHIMS 2015
  • Human Rights 101
  • AODA & OHRC
  • Health & Safety Awareness
  • Handcuffs Training
  • Use of Force Training

Languages

Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Haryanvi
Native/ Bilingual

References

References available upon request.

Timeline

Uniformed Loss Prevention Officer

Securiguard Services Ltd. (LCBO)
01.2022 - Current

Store Manager

Tim Hortons
11.2019 - 12.2021

Special Events & Protocol Officer

Centennial College
03.2018 - 11.2019

Security Supervisor

WPSL Security Solutions
10.2017 - 11.2019

Team Leader, Logistics

Go Logistics (Amazon)
06.2017 - 03.2018

Volunteer

Centennial College
01.2017 - 11.2019

Guest Experience Leader

McDonald's
01.2017 - 06.2017

Google Professional Certificate - Information Technology

NPower Canada

Two Years Diploma - Hotel Operations Management (Honors)

Centennial College of Applied Arts And Technology

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Rahul Hans