Rahul B. Chaube
Surrey
Summary
A technical, sales and customer service professional with 16+ years of experience. A highly competitive, motivated, and driven individual who seeks to be the best in whichever endeavors chosen to pursue. Ethical with a strong sense of morality and integrity.
Overview
11
11
years of professional experience
Work History
Client Service Representative
WorkSafeBC
06.2022 - Current
- Answering in bound calls and taking first hand accounts of injuries sustained to workers and completing numerous applications per day in under 15 minutes or less without sacrificing customer service.
- Assisting in mentoring and developing of new and prospective Client Service Representatives.
- Assisting Managers in providing official decisional letters to other Canadian worker compensation boards and creating job aids to simplify conduction of desk work.
- Management of the Interjurisdictional desk and undertaking large case loads encompassing two desks. Work is executed by application of policy, legislature and use of evidence to determine whether claims should stay in BC or another province or territory.
- Weighing evidence, applying policy, analyzing data and providing adjudication for claims within the CSR scope.
Customer Information Clerk
Coast Mountain Bus Company
09.2021 - 05.2022
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Provided bus, train, sky train, and sea bus routes and times.
- Assisted in taking customer feedback and commendations.
Crew Leader
Statistics Canada
04.2021 - 09.2021
- Leading 25 enumerators in conducting interviews to facilitate completion of Census questionnaires for the Government of Canada via telephone or face to face.
- Conducted hiring, training, quality checks, progress reports.
- Devised strategies and best practices to enhance productivity and efficiency.
- Managed cases handled escalations and disputes.
- Made sure payments were accurate and made in a timely fashion.
Home Technician
Shaw Communications
08.2017 - 05.2020
- Delivering exceptional customer experience during installation and servicing process of Shaw products.
- Installing internet, cable television, Digital Cable Terminals (DCT), Digital Phone Terminals (DPT) and home entertainment equipment for our customers.
- Giving demos on products and thoroughly explaining value of our products in homes of customers.
- Troubleshooting and fixing problems to ensure all work orders are coded accurately and submitted in timely manner.
Customer Solutions Expert/Team Lead
Shaw Communications
01.2013 - 08.2017
- Worked as a Customer Solutions Expert and lead New Development team of 15.
- Made outbound calls to new and existing customers to promote and sell features, benefits, and advantage of Shaw products and services.
- Exceeded sale performance targets and ranked top performer with most sales.
- Resolved customer issues, reaching solutions that are mutually beneficial to customers and Shaw Cable.
Education
Bachelor's Degree - Sociology
University of British Columbia
Vancouver, BC04.2012
High School Diploma -
Terry Fox Secondary
Port Coquitlam, BC06.2007
Skills
- Microsoft Office
- Organized, detail oriented
- Great time management, sense of urgency
- Takes initiative and adapts to changes quickly
- Effective and attentive speaking and listening
- Well honed leadership skills
- Highly refined communication abilities
- Exceptional customer service skills
- Ability to multitask while prioritizing business needs
Timeline
Client Service Representative
WorkSafeBC
06.2022 - Current
Customer Information Clerk
Coast Mountain Bus Company
09.2021 - 05.2022
Crew Leader
Statistics Canada
04.2021 - 09.2021
Home Technician
Shaw Communications
08.2017 - 05.2020
Customer Solutions Expert/Team Lead
Shaw Communications
01.2013 - 08.2017
Bachelor's Degree - Sociology
University of British Columbia
High School Diploma -
Terry Fox Secondary
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