Summary
Overview
Work History
Education
Skills
Timeline
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Rahul B. Chaube

Surrey,BC

Summary

A technical, sales and customer service professional with 15+ years of experience. A highly competitive, motivated, and driven individual who seeks to be the best in whichever endeavors he chooses to pursue. Ethical with a strong sense of morality and integrity.

Overview

11
11
years of professional experience

Work History

Client Service Representative

WorkSafeBC
06.2022 - Current
  • Answering in bound calls and taking first hand accounts of injuries sustained to workers and completing numerous applications per day in under 15 minutes or less without sacrificing customer service.
  • Assisting in the mentoring and the development of new and prospective Client Service Representatives.
  • Assisting Managers in providing official decisional letters to other Canadian worker compensation boards and creating job aids to simplify the conduction of desk work.
  • Management of the Interjurisdictional desk and undertaking a large case load encompassing two desks. Work is executed by the application of policy, legislature and the use of evidence to determine whether a claim should stay in BC or another province or territory.

Customer Information Clerk

Coast Mountain Bus Company
09.2021 - 05.2022
  • Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
  • Provided bus, train, sky train, and sea bus routes and times.
  • Assisted in taking customer feedback and commendations.

Crew Leader

Statistics Canada
04.2021 - 09.2021
  • Leading a group of 25 enumerators in conducting interviews to facilitate the completion of Census questionnaires for the Government of Canada via telephone or face to face.
  • Conducted hiring, training, quality checks, progress reports.
  • Devised strategies and best practices to enhance productivity and efficiency.
  • Managed cases, handled escalations and disputes.
  • Made sure payments were accurate and made in a timely fashion.

Home Technician

Shaw Communications
08.2017 - 05.2020
  • Delivering exceptional customer experience during the installation and servicing process of Shaw products.
  • Installing internet, cable television, Digital Cable Terminals (DCT), Digital Phone Terminals (DPT) and home entertainment equipment for our customers.
  • Giving demos on products and thoroughly explaining the value of our products in the homes of customers.
  • Troubleshooting and fixing problems to ensure all work orders are coded accurately and submitted in a timely manner.

Customer Solutions Expert/Team Lead

Shaw Communications
01.2013 - 08.2017
  • Worked as a Customer Solutions Expert and lead New Development team of 15.
  • Made outbound calls to new and existing customers to promote and sell the features, benefits, and advantage of Shaw products and services.
  • Exceeded sale performance targets and ranked top performer with most sales.
  • Resolved customer issues, reaching solutions that are mutually beneficial to customers and Shaw Cable.

Education

Bachelor's Degree - Sociology

University of British Columbia
Vancouver, BC
04.2012

Terry Fox Secondary
Port Coquitlam, BC
06.2007

Skills

  • Microsoft Office
  • Organized, detail oriented
  • Great time management, sense of urgency
  • Takes initiative and adapts to changes quickly
  • Effective and attentive speaking and listening
  • Well honed leadership skills
  • Highly refined communication abilities

Timeline

Client Service Representative

WorkSafeBC
06.2022 - Current

Customer Information Clerk

Coast Mountain Bus Company
09.2021 - 05.2022

Crew Leader

Statistics Canada
04.2021 - 09.2021

Home Technician

Shaw Communications
08.2017 - 05.2020

Customer Solutions Expert/Team Lead

Shaw Communications
01.2013 - 08.2017

Bachelor's Degree - Sociology

University of British Columbia

Terry Fox Secondary

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Rahul B. Chaube