Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Rahul Verma

Kitchener,ON

Summary

Dynamic professional with a proven track record at Plexxus, adept in customer service and problem-solving. Excelled in enhancing customer satisfaction and loyalty, while consistently exceeding sales targets at Auto Planet through expert negotiation and customer relations. Skilled in computer proficiency and team collaboration, achieving notable improvements in business outcomes.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Plexxus
11.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Used Car Sales Consultant

Auto Planet
03.2024 - 11.2024
  • Negotiated trade-ins fairly while maximizing dealership profits, striking a balance between meeting customer expectations and achieving company goals.
  • Maintained detailed records of all transactions for accurate reporting purposes, contributing to improved overall financial performance tracking measures.
  • Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
  • Exceeded monthly sales targets consistently, utilizing strong negotiation skills and product knowledge.
  • Managed vehicle inventory efficiently by regularly updating online listings and creating eye-catching advertisements.

Education

High School Diploma -

Conestoga College Institute of Technology And Advanced Learning
Kitchener, None
04-2021

Skills

  • Customer service
  • Problem-solving
  • Active listening
  • Adaptability and flexibility
  • Computer proficiency
  • Customer relations
  • Team collaboration
  • Problem resolution

Languages

English
Professional Working

Certification

Omvic certification

Forklift certification

Smart serve and food handler

Timeline

Customer Service Representative

Plexxus
11.2024 - Current

Used Car Sales Consultant

Auto Planet
03.2024 - 11.2024

High School Diploma -

Conestoga College Institute of Technology And Advanced Learning

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Rahul Verma