Hi, I’m
Rahul Verma
Greater Sudbury,ON
Summary
Experienced store manager with over 3 years of proven success in the retail industry. Consistently driving sales growth, improving operational efficiency, and leading high-performing teams. Passionate about fashion and committed to delivering exceptional customer experiences. Demonstrated expertise in merchandising, problem-solving, and motivating teams to surpass targets. Eager to bring energy, knowledge, and enthusiasm to elevate store success to new heights.
Overview
8
years of professional experience
Work History
Bootlegger
Store Manager
04.2024 - Current
Job overview
- Successfully managed a team of 10 associates, fostering a collaborative and high-performing environment
- Conducted weekly coaching sessions, resulting in a20% improvement in individual performance metrics and increased employee retention
- Spearheaded strategies that drove a 15% increase in over LY revenue through effective merchandising, targeted promotions, and customer engagement initiatives
- Consistently exceeded monthly sales targets by an average of10%
- Reduced inventory shrinkage by 12% through improved loss prevention protocols and precise inventory management
- Maintained store compliance with corporate standards, achieving a 98% score in quarterly audits
- Designed and executed a clearance sales competition that boosted sell-through rates of aged inventory by 25% during a critical seasonal period
- Leveraged team incentives and real-time reporting to sustain high energy and engagement
- Delivered the highest regional sales in Q32024, surpassing targets by 22%, positioning the Sudbury location as a top10 store in the company and Top11 in highest volume seller
- This achievement was driven by strategic planning, exceptional team execution, and leveraging mall events to maximize foot traffic and conversions
The Shoe Company
Assistant Manager
04.2023 - 03.2024
Job overview
- Collaborating closely with the Store Manager to oversee daily, weekly, and monthly operational aspects, including the establishment of daily sales targets and key performance indicators
- Actively identifying and nurturing potential leaders within the team, promoting internal growth and the development of team members
- Proficiently executing store opening and closing procedures, adhering meticulously to company protocols to ensure a smooth and customer-centric shopping experience
Thriftys by Bluenotes
Assistant Manager
09.2022 - 03.2023
Job overview
- Led 21 employees, exceeding sales goals and fostering a motivated team environment, also managed inventory, optimized schedules, and streamlined operations for efficiency
- Spearheaded innovative strategies based on KPI analysis, yielding a significant 30% increase in sales
- Worked cross-functionally, resolving challenges, and contributing to a culture of teamwork also Implemented effective sales techniques, resulting in an 24% improvement in conversion rates
HCL Technologies Limited
Client Relationship Manager
02.2019 - 04.2021
Job overview
- Employed tech-driven industry insights to optimize inventory practices, resulting in a25% revenue boost
- Leveraged digital tools for35% higher client retention via consistent check-ins and data-driven surveys
- Utilized advanced CRM software to foster key client relationships, unlocking additional business prospects, referrals, and real-time updates
SIFY Technology Pvt Ltd
Customer Support Representative
01.2017 - 02.2019
Job overview
- Proven ability to provide excellent technical support to direct clients
- Experienced in providing internet connections to the clients as per their need
- First point of escalation for all clients in the north region
Education
Mohawk College of Applied Arts and TechnologyHamilton, ON
PG Diploma from Cyber Security Analytics
04.2023
RCIT Guru Gobind Singh Indraprastha University
Bachelors from Computer Application
05.2016
Skills
- Customer Experience Excellence
- Advanced Visual Merchandising Strategies
- Customer Relationship Management (CRM)
- Team Training and Leadership Development
- Sales Target Optimization and Achievement
LANGUAGES
English and Hindi
Full Professional
Hobbies and Interests
Reading philosophy, Meditating & Travelling
Timeline
Store Manager
Bootlegger
04.2024 - Current
Assistant Manager
The Shoe Company
04.2023 - 03.2024
Assistant Manager
Thriftys by Bluenotes
09.2022 - 03.2023
Client Relationship Manager
HCL Technologies Limited
02.2019 - 04.2021
Customer Support Representative
SIFY Technology Pvt Ltd
01.2017 - 02.2019
RCIT Guru Gobind Singh Indraprastha University
Bachelors from Computer Application
Mohawk College of Applied Arts and Technology
PG Diploma from Cyber Security Analytics
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