Fitness and Exercise
RAHUL VERMA
Team Lead
RICHMOND,BC
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Account receivables
SPS Fruit Company
India
03.2014 - 10.2016
- Maintained the complex accounts of over two thousand customers on daily basis by keeping day to day track on all the sales, payments received or paid
- Maintained the proper inventory of raw materials and finished goods by posting the regular in-stock purchases and sales resulting in 90% accurate in hand stock.
- Improved invoice processing time by creating a standardized template for all departments to use when submitting expenses.
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Facilitated smooth month-end closing procedures by completing all required tasks accurately and ahead of schedule.
Customer Service Representative
LFL GROUP
Delta, BC
02.2017 - 11.2018
- Promptly responded to the general enquiries of the customers, clients as well as the staff over the phones, emails and even through fax resulting in increased customer satisfaction and greater communication skill development
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Streamlined call center processes for improved efficiency and reduced wait times.
Shift Supervisor
World Duty Free
YVR Airport, Richmond, BC
12.2018 - 03.2020
- Delivered quick solutions to the consistent decreasing sales of specific product by studying the 4 p’s of marketing along with the demand and supply rule resulting 5% increase of products sale
- Enhanced team efficiency by implementing streamlined processes and procedures for night shift operations.
- Evaluated employee performance regularly, offering constructive feedback and identifying opportunities for growth or additional training needs.
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
Store Manager of Operations
Pizza Hut
Richmond, BC
04.2020 - 08.2022
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Fleet Supervisor
Purolator INC
YVR Airport, Richmond, BC
11.2021 - 08.2022
- Conducted regular audits of fleet assets, ensuring proper utilization and compliance with regulations.
- Conducted thorough accident investigations, implementing corrective actions to promote a safer work environment.
- Maintained accurate records of all fleet-related activities, including maintenance, repairs, licenses, inspections, registrations, and warranties.
- Championed continuous improvement efforts across the department, identifying areas of potential enhancement and proactively implementing necessary changes.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Prepared for highway patrol investigations by collaborating with various departments and examining potential risks.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
Fleet Manager
Dnata Catering
YVR Airport, Richmond, BC
11.2022 - Current
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
- Led monthly team meetings to discuss ongoing projects, address concerns, and promote a positive workplace culture.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Assisted in developing marketing materials to showcase the company''s catering services to potential clients effectively.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
Education
Diploma in web development and mobile software, Computer Designing, Software Development - MS-Office
Sethi Institute of Technology
India 09.2016 - 11 2016
Bachelor of Commerce (major in accounting), Accounting, Finance, Business Marketing, Consumer Behaviour -
Arya College Ludhiana
India 05.2013 - 8 2016
Post degree diploma in business administration, Accounting, Negotiation, Consumer Behaviour, Business Practices - Business Administration
Langara College
Vancouver, BC 01.2017 - 12 2018
No Degree - Real Estate
University of British Columbia
Vancouver, BC 05.2001 -
Skills
Resource Management
Strategic Thinking
Personnel Management
Strategy implementation
Crisis Management
Creative solutions
Employee Management
Data Analytics
Scheduling
MS Office Suite
Operational Efficiency
Data Entry
Extracurricular Activities
Model Town, Ludhiana, India, 09/2014, Worked with a group of 15 people living in the society to join the ‘Swachh Bharat Abhiyaan’ campaign promoting the cleaning of society and surroundings. Blood Donation Camp, Ludhiana, India, 12/2015, Volunteered by explaining the benefits of donating blood to the blood banks in a seminar for a month to spread the awareness among public by presenting actual facts and figures.
Accomplishments
- Collaborated with team of 10 in the development of new training program for employees which resulted in 20% more efficiency in work load.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Analyzed and reported variances on overtime expenditures by comparing the actual need for staffing vs allotted staff, resulting in 30% cost savings.
Interests
Practicing New skill
Traveling
Debating
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Fleet Manager
Dnata Catering
11.2022 - Current
Fleet Supervisor
Purolator INC
11.2021 - 08.2022
Store Manager of Operations
Pizza Hut
04.2020 - 08.2022
Shift Supervisor
World Duty Free
12.2018 - 03.2020
Customer Service Representative
LFL GROUP
02.2017 - 11.2018
Post degree diploma in business administration, Accounting, Negotiation, Consumer Behaviour, Business Practices - Business Administration
Langara College
01.2017 - 12 2018
Diploma in web development and mobile software, Computer Designing, Software Development - MS-Office
Sethi Institute of Technology
09.2016 - 11 2016
Account receivables
SPS Fruit Company
03.2014 - 10.2016
Bachelor of Commerce (major in accounting), Accounting, Finance, Business Marketing, Consumer Behaviour -
Arya College Ludhiana
05.2013 - 8 2016
No Degree - Real Estate
University of British Columbia
05.2001 -