Rahul Vajpayee
KAMLOOPS,BC
Summary
Dynamic professional with expertise in business management, channel sales, partner engagement, and project leadership. Skilled in strategic planning, resource optimization, and risk management. Known for fostering collaboration, adapting to change, and solving complex challenges. Passionate about stakeholder communication, process improvement, and driving efficiency.
Overview
14
14
years of professional experience
Work History
Project Team Lead
Lang’s Ventures/R2 Gaming
10.2022 - Current
- Project Planning & Execution: Developed and executed comprehensive project plans, including defining scope, milestones, deliverables, dependencies, timelines, resource allocation, and budget management.
- Team Leadership & Management: Led cross-functional teams, assigning tasks, tracking progress, and ensuring collaboration while fostering a high-performance team culture through coaching and feedback.
- Risk Identification & Mitigation: Proactively monitored project progress, identified potential risks, and implemented mitigation strategies to address challenges before they escalated.
- Stakeholder Communication & Engagement: Maintained clear and consistent communication with clients, senior management, and internal teams, ensuring alignment on project progress, expectations, and key deliverables.
- Resource & Budget Optimization: Ensured optimal resource utilization and maintained budgetary control throughout the project, preventing cost overruns while meeting performance targets.
- Quality Assurance & Compliance: Ensured all deliverables met project quality standards and stakeholder requirements, maintaining strict adherence to best practices and industry regulations.
- Problem-Solving & Decision-Making: Actively resolved project roadblocks, conflicts, and operational challenges, keeping projects on track and within scope.
- Process Improvement & Efficiency Gains: Implemented process improvements to enhance team productivity, identify inefficiencies, and introduce solutions that streamlined workflows.
- Project Documentation & Reporting: Maintained detailed project documentation, including reports on progress, resource utilization, risk assessments, and final closure reports for accountability and traceability.
- Performance Management & Team Development: Recruited, coached, and evaluated personnel to ensure they met performance and quality targets, conducting regular performance assessments to enhance team effectiveness.
Program Manager – Adobe Partner Connection
Adobe Systems
12.2013 - 08.2022
- Deal Registration & Program Administration – Managed deal approvals, payment status, and calculations, ensuring alignment with sales strategy.
- Program Development & Optimization – Collaborated with Channel Sales and Strategy teams to streamline processes and reduce delays in the channel program.
- Strategic Collaboration – Worked with Sales, Planning, and Programs teams to refine guidelines and drive strategic initiatives for improved business operations.
- Reporting & Analytics – Partnered with Channel Analytics and FP&A teams to enhance reporting processes and provide visibility into rebate payment status.
- Documentation & Compliance – Created reseller guides, SOPs, and program documentation to ensure clarity and compliance with B2B sales policies.
- Partner Enablement & Training – Led partner training sessions, webinars, and developed a Deal Registration enablement video for new and existing resellers.
- Global Expansion & GTM Strategy – Played a key role in launching Go-To-Market strategies in the EMEA region, managing partner operations effectively.
- Recognition & Achievements – Awarded ‘Best Performer of the Year’ twice for exceptional partner operations management and driving success.
Sr. Technical support specialist
Convergys India Pvt. Ltd.
11.2011 - 09.2013
- Technical Support & Troubleshooting – Provided installation assistance and resolved AT&T Television, Internet, and Phone issues while managing high-volume support tickets.
- Leadership & Training – Served as an SME and acting Team Lead, overseeing a team of 12, mentoring colleagues, and conducting enablement sessions for new hires.
- Process Improvement & Collaboration – Developed SOPs, optimized service efficiency, and worked with cross-functional teams to enhance product functionality and system performance.
- Achievements & Customer Success – Earned "Best Performer of the Month" for 10 consecutive months, improved customer satisfaction, and strengthened client relationships.
Technical Support Officer
Wipro Limited
11.2010 - 10.2011
- Technical Support & Troubleshooting: Provided installation assistance and intensive technical support for KODAK printer customers, troubleshooting printer-related issues, billing concerns, and processing return/refund requests over the phone.
- Cross-Functional Collaboration: Worked closely with cross-functional teams to resolve product functionality issues, implement system updates, and improve efficiency.
- Sales & Customer Engagement: Successfully sold 200 printer heads in a month through cross-selling efforts while enhancing customer experience.
- Knowledge & Documentation: Created customer-facing self-help documents, FAQs, and contributed to internal knowledge base articles to streamline troubleshooting procedures for common issues.
Education
MBA -
Thompson Rivers University
Kamloops, BC08-2024
UCLA Post Graduate Program in Management for Professionals (UCLA PGP PRO) - management
UCLA ANDERSON SCHOOL OF MANAGEMENT
New Delhi, India06-2022
Bachelor of Engineering - Computer Science
RAJIV GANDHI PROUDYOGIKI VISHWAVIDYALAYA
Bhopal, India06-2010
Skills
- Project Management
- Team Leadership
- Strategic Thinking
- Problem-Solving
- Stakeholder Management
- Vendor Management
- Effective Communication
- Task Prioritization
- Continuous Improvement
- Agile Methodology
Hobbies and Interests
- Travelling
- Singing
Awards
- Received several appreciations from Adobe partners and stakeholders for client facing contributions.
- Twice awarded ‘Performer of the year’ at Adobe.
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Project Team Lead
Lang’s Ventures/R2 Gaming
10.2022 - Current
Program Manager – Adobe Partner Connection
Adobe Systems
12.2013 - 08.2022
Sr. Technical support specialist
Convergys India Pvt. Ltd.
11.2011 - 09.2013
Technical Support Officer
Wipro Limited
11.2010 - 10.2011
MBA -
Thompson Rivers University
UCLA Post Graduate Program in Management for Professionals (UCLA PGP PRO) - management
UCLA ANDERSON SCHOOL OF MANAGEMENT
Bachelor of Engineering - Computer Science
RAJIV GANDHI PROUDYOGIKI VISHWAVIDYALAYA
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