Rahul Soni

Senior Telecom & Cloud Professional with over 17 years of experience across telecom platforms, cloud-native architectures, containerized environments, and large-scale production operations. Extensive expertise in Canadian telecom projects with TELUS and Bell Canada, combined with strong hands-on skills in Kubernetes/OpenShift, DevOps automation, 5G Core, traffic management platforms, and geo-redundant systems. Proven ability to design, deploy, upgrade, and support carrier-grade, mission-critical platforms in complex environments, aligning well with Canadian Experience Class (CEC) requirements. A dynamic professional with deep experience in project execution, operations, technical analysis, product implementation, testing, upgrades, and global customer support across diverse domains, including roaming, analytics/big data, network security, signaling, VAS, core networks, m-commerce, and 4G/5G technologies. Currently serving as Principal Engineer at ENEA Openwave within the Global Customer Support & Operations team, supporting a broad portfolio of products across Gi interfaces, 4G, and 5G Core (5GC) environments. Actively engaged in complex deployments, troubleshooting, optimization, and operational excellence for global telecom customers, including Bell and TELUS in Canada. Previously held the role of Technical Lead at Mobileum Technologies Pvt. Ltd., where I led operations and support for roaming, security, firewall, analytics, and messaging platforms across 3G, LTE, VoLTE, IMS, and 5G NSA networks. Supported major North American operators such as Bell Canada, Freedom Mobile Canada, and T-Mobile USA, as well as customers across India, Africa, and the Middle East, including VI, Airtel, Jio, MTN, Moov, and Viva/STC Kuwait. Earlier in my career, I worked as a Senior System Engineer at Tayana Software Solutions Ltd., focusing on VAS platforms such as USSD, E-Topup, SMSC, MCA, and PRBT for operators across India, Africa, and island markets. I began my professional journey at Sasken Network Engineering Limited, handling Tekelec STP operations, upgrades, and MNP implementations. Highly experienced in planning, executing, and sustaining telecom projects, with strong technical, analytical, and communication skills, consistently delivering high-quality solutions and exceptional customer satisfaction.

• Certified Kubernetes Administrator (CKA), 2022
• Red Hat Cloud-Native Development with Kubernetes & OpenShift
• IBM AI Generative Engineering Certification
• AI Foundations & Telecom Network Optimization

• TELUS – Traffic Management Platforms (vMO & Bare Metal), Led production upgrades and operational support for ENEA TM platforms across multiple Canadian regions (Toronto, Calgary, Saskatoon, Halifax)., Completed OAM, Integra, STM/EVM, IPTM, DRBM, OST, TCP Acceleration upgrades with zero or minimal customer impact., Improved Video-on-Demand Time-to-First-Picture (TTFP) metrics through performance tuning and benchmarking., Investigated and mitigated memory leaks, ATS crashes, kernel nfqueue saturation, and traffic processing issues., Coordinated with engineering teams to deploy library fixes and monitor production stability post-patching.
• TELUS – 5G Service Engine (Lab & Production), Supported design, deployment, and operations of 5G Service Engine (5G-SE) based on cloud-native SBA and CUPS architecture., Worked with 5G Control Plane components (AF, SMF, NRF) and User Plane VPP-based packet processing engines., Supported OAM stack including configuration servers, MariaDB, Prometheus, Grafana, alarms, and logging., Assisted with 4G–5G service continuity using EPC Control Plane and ItemStore databases.
• Bell Mobility - Canada, Supported nationwide Bell Mobility Traffic Management (TM) platforms in both virtualized (vMO) and bare-metal environments., Supported ENEA Traffic Management platforms across multiple production releases., Performed systems analysis, upgrades, and patching of ENEA TM components including OAM, Integra, STM/EVM, IPTM, DRBM, TCP Acceleration, and OST., Led performance tuning and optimization initiatives for video streaming services (Netflix, YouTube, Disney+, Amazon Prime, TSN, CraveTV)., Investigated and resolved memory leaks, traffic degradation, nf_queue saturation, and VPP performance issues., Collaborated with Bell network, security, and cloud teams during live incidents and maintenance windows., Implemented traffic steering, bypass rules, and optimization policies to improve QoE and KPIs such as TTFB and TTFP., Supported LDAP account pair configurations, policy-based routing, and subscriber-specific service tuning., Investigated bonded interface failover issues, traffic degradation incidents, and memory-related processing failures., Collected diagnostics, VPP statistics, and logs to support engineering root cause analysis and permanent fixes.

• Previously worked with MOBILEUM Technologies Pvt Ltd. as Technical lead and involved in Technical Implementations, Operations/upgrades of Products deployed across Private Cloud, Virtualized & Bare-metal environment in Telco- Roaming/Analytics (Hadoop)/Network Security domain.
• Involved with SAARC/Africa team and handling products deployed in operators like Idea, Vodafone, Airtel India/Africa, RJio, Moov/Orange, Viva & other operators in ASIA/SAARC, Africa & Middle East region.
• Involved in Onsite support from USA for all the major operators around the world for remote technical support.
• Part of North America Region and involved in Product support for Roaming/Analytics/Security products deployed in Cloud, VMs and Baremetal Environment of customers: Bell & Freedom Mobile Canada and T-Mobile USA.

Major Responsibilities:

RCEM/MNS Analytics Product & Cloudera Audit/Handover &Operations/upgrades.
Mobileum DRA integration with F5 DRA as RELAY/Proxy Mode and migration to Nokia V-DRA by creating Flow Definitions/Service
Definitions/Route Definition & Routing Tables.
Product configurations, installation/upgrades on multiple VM’s using Ansible Plays/Playbooks and Roles.
Automation of Linux/ Solaris System level params(CPU/mem), Service/Process & application level performance/KPI’s
for multiple deployed servers using Ansible Playbooks. Site failoversto DR Setups using Ansible Roles.
Work Experience in configuring and deploying DK/Dialogic Stack for SS7 & SIGTRAN integration with STP. Configurations of Smart
STP Rules and internal chaining with Applications & Stack.
Responsible for Signaling Links configuration/issues/Signaling Capacity/Load.
Expertise in Problem solving and rectification with SLA agreed timelines and Providing RCA for the service impacts in Production
environment and UAT setups.
Handling product Operational issues/troubleshooting. Coordinating with Engineering Team and fixing Products Bugs,
Site Enhancements by Software Updates/Upgrades

Previous Work Experience:
Associated with Tayana Software Solutions Ltd, Bangalore as Senior Support Engineer involved in VAS products
intergation,deployment,testing and operations.
Acquired sound knowledge of VAS products categorised as Gateway/Access & Messaging platforms
(Non-SS7),Content & Service delivery Platforms(M-Commerce),Intelligent-SS7 Service node applications
(Core) like SMSC,USSD,E-TopUp,Missed,Call Alerts System,Global Single Number,Bulk Messaging Platform.
Polyphonic Ring Back Tone Server.

Aug-11 TO Feb ’14 Product Implementations/Testing/Support for Cable & Wireless-Seychelles, Warid Uganda, Loop Mobile India


Major Projects Involved:
Route SMSC Implementation and testing in Loop Mobile,Mumbai.
Global Virtual Number testing & migration project in LoopMobile,Mumbai.
Warid Telecom(Uganda), Oracle RAC deployment & Etopup/USSD Upgrade and Migration to HP Blades.
Warid Telecom(Congo) SMSC pre-implementation Featurestesting.
Cable & Wireless(Seychelles),Credit Me Module implementation & Postpaid Bill payment module,USSD Selfcare and Billing
Enhancements.
Cable & Wireless(Seychelles) Blackberry Charging(Postpaid) project testing &Implementation.
Mauritius Telecom (E-Transfer) remote testing andimplementation.
Cable & Wireless (Seychelles) Hardware & Sotware migration from IBM EOL servers to IBM Bladeservers for all the application viz.
Etopup,USSD,PRBT,MCA implementation.
Key Responsibilities:
Various VAS Products Core,GUI,Call flow and Interfaces testing in Lab and live environment, onsite Implementation,remote
patch installations and upgrades and emergency corrections.
RAID configurations in Application and Database Servers,RedHat Linux Installations/partitioning and configuration.
Standalone Oracle (EE &SE) client and database installations. Oracle Grid,Database and Client installations and configurations
in Clusterware/RAC environment.
Responsible for collecting all the data regarding the CSR and handling Level 2 &3 analysis and trouble shooting.
Properly analyze and escalate the CSR in accordance with the support process and if required involving Design Support Team
and working with them for the proper resolution.
Regular follow-up with design team on escalated CSR.
Participate in the development, review and implementation of product upgrade/patch and installation processes.
Performing regular health-checks of products and basic shellscripting.

Jul’08 –Jul’11 as TechnicalSupport&UpgradeEngineerfor TEKELEC (Oracle)
Project Title : APAC-India Technical Support for Tekelec products viz. STP,ECAP,EPAP

Responsibility:
Handling CSR’sraised by various operators using Tekelec(Now Oracle) Product viz. STP,ECAP,EPAP,EMS
Updating the status of assigned CSR inOracle account bymodifying itsseverity (Critical,Major,Minor &Info)
as per customer and changing its statusto open.
Collecting information and the required logs from customers or through remote login specific to an
issue and assessing its impact on the network.
Providing the immediate/alternate resolution if it is service effecting otherwise constantly
following up with customer & working in an issue on our own or with team member and
updating its status in Oracle database.
If the resolution is not within the scope of myself and team then raising an escalation
task and involving Design Support team and them working with them for the
resolution.

TekelecGlobal Software Upgrade operations
Responsibility :
Provided remote/onsite Software upgrades of Eagle STP for various operators in India andAbroad
(Colombia, Mexico and Australia for Comcel, Telcel and Vodafone Hutchisonrespectively).
Carried out onsite/remote health check of STP&EPAP and analysed reports &logs.
Executed upgrade of STP/ EPAP (CentOS ) for to newer version and resolved issues.
Handled customer specific complaints attimes and provided high end technicalsupport to the field teams.

• Dubai
• Uganda
• Seychelles
• Kuwait
• USA
• Canada

• Hindi
• English
• Hindi

• Passport Number: C7365385
• Title: Principal Global Customer Support Engineer
• Marital Status: Married
• Visa Status: Holding 10 years US Business Visa