Ritika Sharma
Kenora,Canada
Summary
Dedicated and detail-oriented professional with experience in customer service, cash management, and team leadership. Skilled in handling financial transactions, resolving customer inquiries, and working in fast-paced environments. Reliable, adaptable, and eager to grow within a dynamic team.
Overview
6
6
years of professional experience
Work History
Member Representative
Copperfin Credit Union
04.2024 - 03.2025
- Assisted members with financial transactions, including deposits, withdrawals, and loan payments.
- Provided exceptional customer service, addressing inquiries and resolving account-related issues.
- Educated members on financial products, services, and digital banking options.
- Maintained accuracy in cash handling and balanced tills daily.
- Ensured compliance with banking regulations and internal policies.
Admin Associate
MNP
08.2023 - 11.2023
- Open, update and arrange client files using various firm tools
- Provide administrative support to partners and other professionals
Cashier
Walmart
09.2022 - 11.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
Swing Manager
McDonald's
12.2020 - 04.2023
- Integrated service and team management strategies to boost business profits
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
Receptionist
Coins Laundary
08.2019 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
Education
General Business - Business Accountancy
St Clair Collage
Scarborough, ON09.2020
Skills
- Cash Management
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Customer Service & Guest Inquiries
- Restaurant & Retail Operations
- Food Safety Standards
- Multitasking & Decision-Making
- Teamwork & Leadership
- Punctual & Reliable
Timeline
Member Representative
Copperfin Credit Union
04.2024 - 03.2025
Admin Associate
MNP
08.2023 - 11.2023
Cashier
Walmart
09.2022 - 11.2023
Swing Manager
McDonald's
12.2020 - 04.2023
Receptionist
Coins Laundary
08.2019 - 12.2020
General Business - Business Accountancy
St Clair Collage
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