Rahul Sharma
Edmonton,AB
Summary
Skilled in train operation and emergency management, I excel in roles requiring attention to safety and efficient problem-solving. At Edmonton Transit Service, I enhanced communication among operators, significantly improving shift coordination. My leadership as a Customer Service Manager at Walmart Canada led to a notable reduction in customer complaints, showcasing my ability to foster teamwork and ensure customer satisfaction.
Overview
5
5
years of professional experience
Work History
LRT Operator
Edmonton Transit Service
11.2023 - Current
- Conducted regular maintenance checks to identify potential issues before they escalated, ensuring uninterrupted service for passengers.
- Demonstrated proficient operation skills, adhering to all safety regulations and guidelines throughout daily duties.
- Improved communication with fellow operators to ensure seamless coordination during shift changes and unexpected events.
Store Associate
UPS Canada
02.2021 - 04.2023
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Customer Service Manager
Walmart Canada
11.2019 - 12.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Diploma in Business Administration - Management
Northern Alberta Institute of Technology (NAIT)
Edmonton, AB01-2021
Bachelor of Technology in Chemistry - Textiles
The Technological Institute of Textiles
India05-2017
Skills
- Train Operation Expertise
- Hazard Identification
- Emergency Management
- Incident Reporting
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
LRT Operator
Edmonton Transit Service
11.2023 - Current
Store Associate
UPS Canada
02.2021 - 04.2023
Customer Service Manager
Walmart Canada
11.2019 - 12.2020
Diploma in Business Administration - Management
Northern Alberta Institute of Technology (NAIT)
Bachelor of Technology in Chemistry - Textiles
The Technological Institute of Textiles
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