Rahul Sharma
Toronto,ON
Summary
I am a highly motivated and results-driven individual seeking a challenging opportunity to leverage my skills and experience in a dynamic work environment Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
1
1
Language
Work History
Customer Service Representative
HDFC Bank
2021.11 - 2024.03
- Keeping records of data and delivering information about the company’s products
- Answer questions and resolve any emerging problems that our customer accounts
- Manage large amounts of incoming phone calls
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Keep records of customer interactions, process customer accounts and file documents
- Processing orders and daily transactions
- Delivering information about company offerings to customers
- Collecting and analyzing customer feedback
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier
Decathlon store
2020.12 - 2022.09
- Accepting cash, credit card, or
- Scanning or manually entering product barcodes or prices into the cash register or POS system to calculate the total purchase amount
- Printing or electronically sending receipts to customers and maintaining accurate records of transactions, returns, and exchanges
- Properly bagging or packaging items for customers
- Familiarizing yourself with current sales promotions, discounts, and coupon policies to apply them
- Being vigilant for potential theft or fraudulent activities, following security procedures, and reporting any suspicious incidents
- Reconciling cash, credit card
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Information technology graduate certificate - Human Resource Management
St. Claire Ace Acumen
2024.05 - 2024.05
Bachelor of Science - Hotel And Hospitality Management
Chandigarh University
Chandigarh 2001.05 -
Skills
Multi-tasking abilities, also respectable and polite
Excellent communication and problem-solving skills
Computer skills (Microsoft tools Excel, Word, PowerPoint, Blaze desk or Live Chat
Interpersonal skills
Service/Product knowledge for detailed information on products
Time Management and quick learner
Adaptability and Teamwork
ability to upsell
Self-control and cooperation
Product Knowledge
Complaint resolution
Consultative Sales
Report Generation
Volunteer Experience
- GodServant NGO (Team lead)
- Provide immediate assistance during emergencies and natural disasters, and offer relief services such as food, water, shelter, medical aid, and psychological support to affected communities.
- Help marginalized communities gain sustainable income, access resources, and develop self- sufficiency.
- Establish and support healthcare facilities, and clinics.
- Work to increase access to education, improve literacy rates, and provide vocational training
- Provide microfinance programs, skill-building workshops, and support for income-generating activities to help people break the cycle of poverty.
Timeline
Information technology graduate certificate - Human Resource Management
St. Claire Ace Acumen
2024.05 - 2024.05
Customer Service Representative
HDFC Bank
2021.11 - 2024.03
Cashier
Decathlon store
2020.12 - 2022.09
Bachelor of Science - Hotel And Hospitality Management
Chandigarh University
2001.05 -