Summary
Overview
Work History
Education
Skills
Accomplishments
Technical Skillsets
Languages
Timeline
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Rahul Sharma

Calgary,AB

Summary

Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing a solid understanding of industry trends, excellent communication skills, and talent for spotting areas in need of improvement and implementing changes with a strategic approach.

Overview

11
11
years of professional experience

Work History

Operations Manager

American Express
02.2023 - 05.2024
  • Empower employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.

Team Leader

American Express India Private Limited
01.2020 - 02.2023
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through a positive attitude and attentive response.
  • Set performance expectations for the team, monitor progress towards goals, and provide constructive feedback as needed.
  • I worked with the team to identify areas for improvement and devise solutions based on my findings.
  • Empower team members by delegating responsibilities according to individual strengths and areas of expertise.

Project Analyst

American Express India Private Limited
04.2019 - 12.2019
  • Assisted in the development of comprehensive project plans, setting realistic timelines and milestones.
  • Contributed to successful project outcomes by providing accurate forecasts and risk assessments.
  • Determine the root cause of problems and issues and implement the courses of action required to implement solutions.
  • Tracked ongoing project advancement towards predefined milestones, reducing instances of missed deadlines by 30%.
  • Monitored ongoing projects for adherence to prescribed timelines, suggesting operational changes where needed.

Lead Business Analyst

American Express India Private Limited
06.2013 - 03.2019
  • Led cross-functional teams to successfully execute complex projects within scope, budget, and timeline constraints.
  • Implemented process improvements that resulted in significant time savings for various departments across the organization.
  • Increased team productivity through effective communication, collaboration, and resource management strategies.

Education

Master’s degree in international business management -

Mahatma Gandhi Kashi Vidyapith
01.2015

Bachelor’s Degree in Information Technology -

Kuvempu University
01.2012

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Decision-Making
  • Project Management
  • Process Improvement

Accomplishments

  • 2021 CODC President’s Club Award Winner.
  • Customer First Ambassador award in 2018 Q1
  • Top of the class award in 2015.
  • Won Ambassador of the Quarter for Quarter 3, 2013
  • Won Reward Blue for Wow Customer Service and Experience for Quarter 1, Quarter 3 and Quarter 4, beyond the call of duty in 2015.
  • Blue rewards for various project support and implementation.

Technical Skillsets

  • MS Excel
  • MS Word
  • MS PowerPoint
  • MS Windows & Internet Operations
  • SAS Knowledge

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Limited Working

Timeline

Operations Manager

American Express
02.2023 - 05.2024

Team Leader

American Express India Private Limited
01.2020 - 02.2023

Project Analyst

American Express India Private Limited
04.2019 - 12.2019

Lead Business Analyst

American Express India Private Limited
06.2013 - 03.2019

Master’s degree in international business management -

Mahatma Gandhi Kashi Vidyapith

Bachelor’s Degree in Information Technology -

Kuvempu University

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Rahul Sharma