RAHUL SANDHU
Sarnia,Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Delivery Driver
AJI Logistics
10.2024 - Current
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
Customer Service Representative
The Imperial Poonam
09.2023 - 07.2024
- Provide accurate, valid and complete information by using the right methods/tools.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Front Desk Receptionist
Absolute Overseas
08.2022 - 07.2023
- Resolved service-related problems and documented actions in system.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
Education
Master of Arts - Photography
Lambton College
Sarnia, ON05-2026
Bachelor of Arts - Theatre & Stage Craft
Apeejay College of Fine Arts
Jalandhar05-2022
Skills
- Positive attitude
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Problem-solving
- Active listening
- Cash handling
- Microsoft office
- Detail-oriented
Timeline
Delivery Driver
AJI Logistics
10.2024 - Current
Customer Service Representative
The Imperial Poonam
09.2023 - 07.2024
Front Desk Receptionist
Absolute Overseas
08.2022 - 07.2023
Master of Arts - Photography
Lambton College
Bachelor of Arts - Theatre & Stage Craft
Apeejay College of Fine Arts
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