RAHUL SACHDEVA
Oakville
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Expertise in resolving inquiries, troubleshooting issues, and ensuring customer satisfaction through effective communication and proactive problem-solving strategies. Proficient in utilizing CRM systems, managing conflict resolution, and fostering positive interactions with diverse customer bases. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Freelance Digital Marketing
Self Employed
07.2018 - Current
- Developed and executed multiple ongoing marketing campaigns for clients (mainly in real estate), including setup, strategy, implementation, traction, conversion, expansion, and viral growth
- Managed organic and paid social media campaigns, including content ideation, design/copy creation, and community engagement
- Created visually appealing landing pages to improve user experience and conversion rates.
- Developed email marketing campaigns for improved customer engagement and retention rates.
- Implemented SEO best practices to enhance website ranking and drive organic traffic growth effectively.
- Managed relationships with external vendors, ensuring timely delivery of services while maintaining budgetary goals.
- Designed compelling visuals for various digital marketing campaigns, resulting in increased brand awareness and engagement.
- Developed and executed digital marketing campaigns across multiple channels, enhancing brand visibility.
Customer Service Representative
Freightcom
12.2022 - 01.2024
- Successfully managed client accounts across North America, actively promoting Freightcom services to enhance the overall customer experience and achieve positive CSAT and NPS scores
- Delivered exceptional customer service by quoting, booking, and tracking shipments, ensuring accurate and timely logistics solutions
- Effectively resolved customer complaints by identifying and implementing appropriate solutions within designated timeframes, maintaining consistent follow-up to ensure resolution
- Assisted customers in resolving tracking issues and troubleshooting delivery or pickup concerns, leveraging strong analytical and problem-solving skills to provide practical and efficient solutions
- Collaborated with team members to achieve organizational goals while independently managing tasks and responsibilities in a fast-paced environment
- Cultivated productive client relationships through a positive attitude, strong interpersonal skills, and effective conflict resolution strategies, driving customer satisfaction and retention
Client Care Representative
Shepell FGI
03.2018 - 06.2019
- Provided empathetic and professional support to individuals seeking assistance through the Employee Assistance Program (EAP) and Crisis Center, performing intake assessments to identify caller needs and direct them to suitable resources or services
- Triaged crisis calls, promptly escalating to clinical or emergency teams as required, while delivering information about EAP services, including counseling, financial, and legal support, with strict confidentiality
- Utilized active listening skills, emotional intelligence, and conflict resolution techniques to handle sensitive situations, calm distressed callers, and build trust during interactions
- Maintained accurate and detailed call logs and client records in compliance with organizational policies, privacy standards, and ethical guidelines
- Managed high call volumes in a fast-paced environment, consistently meeting performance metrics for service quality and response times
Education
Network Administration Diploma -
Everest College
01.2015
Business Administration -
Sheridan College
01.2013
Skills
- Proficient in CRM software (eg, Salesforce, Zendesk)
- Knowledge of ticketing systems and helpdesk tools
- Troubleshooting and technical support
- Communication and active listening
- Conflict resolution and de-escalation techniques
- Customer relationship building
- Team collaboration and cross-functional communication
- Process improvement and efficiency optimization
- Conversion rate optimization
- Brand messaging
- Project management
- Sales funnel development
Professional Development
- CompTIA Security +, 2025
- CompTIA A+ Certification, 2024
- Microsoft Certified Azure Fundamentals, 2024
- Google Cybersecurity Certificate, 2023
Languages
English
Full Professional
Certification
CompTIA Security + | 2025
CompTIA A+ Certification | 2024
Microsoft Certified Azure Fundamentals | 2024
Google Cybersecurity Certificate | 2023
Timeline
Customer Service Representative
Freightcom
12.2022 - 01.2024
Freelance Digital Marketing
Self Employed
07.2018 - Current
Client Care Representative
Shepell FGI
03.2018 - 06.2019
Business Administration -
Sheridan College
Network Administration Diploma -
Everest College