Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Rahul Rana

Beachville

Summary

  • Dynamic professional with extensive experience in customer service and quality assurance at Swastik Pharma.
  • Proven ability to resolve conflicts and enhance customer satisfaction through active listening and problem-solving.
  • Skilled in data analysis and equipment maintenance, consistently promoting teamwork and operational efficiency in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Crew Member and Cashier

Tim Hortons
04.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Part Inspector

Hanon Systems
04.2024 - 09.2024
  • Experienced in operating heavy machinery to transport equipment weighing over 50 pounds.
  • Monitored organization activities for compliance with engineering standards and regulations.
  • Selected products for inspecting and testing through different stages of production processes.
  • Calculated measurements and performed arithmetic formulas to determine lengths, proportions, circumferences and proportions.
  • Facilitated ongoing communication between departments regarding parts quality concerns and potential improvements in production processes.
  • Prepared documents for each inspection and repair before submitting for quality control checks.

Customer Service Representative

Swastik Pharma
07.2019 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Computer Operator

Swastik Pharma
07.2019 - 03.2023
  • Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
  • Maintained spreadsheets of data across multiple systems.
  • Generated reports covering details about data, system operation, and error monitoring.
  • Processed requests for service from internal and external customers.
  • Reacted calmly during times of highly stressed or emergency situations.
  • Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
  • Streamlined operations with routine maintenance tasks, such as updating software and hardware components.

Education

Diploma - Computer System Technician

Loyalist College of Applied Arts And Technology
Belleville
06-2025

Skills

  • Network troubleshooting
  • Equipment maintenance
  • Data analysis
  • Technical documentation
  • Customer service
  • Time management
  • Problem solving
  • Team collaboration
  • Active listening
  • Customer relations
  • Problem resolution
  • Customer satisfaction measurement
  • Multitasking and organization

Languages

English
Native or Bilingual

Interests

  • Blogging/Vlogging
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Dancing
  • Volunteering
  • Music
  • Gym Workouts
  • I enjoy helping others and giving back to the community

Timeline

Crew Member and Cashier

Tim Hortons
04.2024 - Current

Part Inspector

Hanon Systems
04.2024 - 09.2024

Customer Service Representative

Swastik Pharma
07.2019 - 03.2023

Computer Operator

Swastik Pharma
07.2019 - 03.2023

Diploma - Computer System Technician

Loyalist College of Applied Arts And Technology

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Rahul Rana