Rahul Rana
Beachville
Summary
- Dynamic professional with extensive experience in customer service and quality assurance at Swastik Pharma.
- Proven ability to resolve conflicts and enhance customer satisfaction through active listening and problem-solving.
- Skilled in data analysis and equipment maintenance, consistently promoting teamwork and operational efficiency in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Crew Member and Cashier
Tim Hortons
Belleville, ON
04.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Part Inspector
Hanon Systems
Belleville, ON
04.2024 - 09.2024
- Experienced in operating heavy machinery to transport equipment weighing over 50 pounds.
- Monitored organization activities for compliance with engineering standards and regulations.
- Selected products for inspecting and testing through different stages of production processes.
- Calculated measurements and performed arithmetic formulas to determine lengths, proportions, circumferences and proportions.
- Facilitated ongoing communication between departments regarding parts quality concerns and potential improvements in production processes.
- Prepared documents for each inspection and repair before submitting for quality control checks.
Customer Service Representative
Swastik Pharma
Jalandhar, India
07.2019 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Computer Operator
Swastik Pharma
Jalandhar, India
07.2019 - 03.2023
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
- Reacted calmly during times of highly stressed or emergency situations.
- Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
- Streamlined operations with routine maintenance tasks, such as updating software and hardware components.
Education
Diploma - Computer System Technician
Loyalist College of Applied Arts And Technology
Belleville06-2025
Skills
- Network troubleshooting
- Equipment maintenance
- Data analysis
- Technical documentation
- Customer service
- Time management
- Problem solving
- Team collaboration
- Active listening
- Customer relations
- Problem resolution
- Customer satisfaction measurement
- Multitasking and organization
Languages
English
Native or Bilingual
Interests
- Blogging/Vlogging
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Dancing
- Volunteering
- Music
- Gym Workouts
- I enjoy helping others and giving back to the community
Timeline
Crew Member and Cashier
Tim Hortons
04.2024 - Current
Part Inspector
Hanon Systems
04.2024 - 09.2024
Customer Service Representative
Swastik Pharma
07.2019 - 03.2023
Computer Operator
Swastik Pharma
07.2019 - 03.2023
Diploma - Computer System Technician
Loyalist College of Applied Arts And Technology