Rahul Rajput
London,London
Summary
I’m an enthusiastic and customer-focused professional with over 5 years of experience helping people solve technical issues and improve their overall experience. My background in software testing, troubleshooting, and client support has taught me the importance of patience, clear communication, and attention to detail. I take pride in understanding people’s needs and finding the right solutions—whether it’s resolving a system issue or guiding a user through a process. Known for my positive attitude and problem-solving mindset, I enjoy creating a supportive environment where customers feel heard and valued. I’m excited to bring my technical knowledge and genuine care for people to a role where I can make a real difference every day.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warehouse Manager
OddBunch Canada
05.2025 - Current
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Senior QA Engineer
Sourcefuse Technologies
10.2021 - 08.2023
- Supported clients by identifying, reproducing, and troubleshooting technical issues across web and mobile applications.
- Collaborated directly with customers and developers to resolve product performance concerns and improve usability.
- Conducted testing on Android and iOS devices, validating software functionality and customer experience.
- Managed incident reports and documentation to ensure clear communication and timely issue resolution.
- Enhanced product quality through attention to detail, empathy, and effective communication.
- Worked cross-functionally with product and development teams to implement customer-driven improvements.
- Maintained detailed logs of issues and test results to ensure transparency and accountability.
- Demonstrated patience and professionalism while addressing technical challenges under tight deadlines.
Quality Analyst
Wipro Technologies
06.2018 - 10.2021
- Delivered front-line technical support by analyzing and resolving client-reported issues in production environments.
Education
Postgraduate Diploma - Technical Systems Analysis (Co-op)
Fanshawe College
London, ON07.2025
Postgraduate Diploma - Software and Information Systems Testing (Co-op)
Fanshawe College
London, ON04.2024
Bachelor of Technology - Information Technology
Dr. APJ Abdul Kalam Technical University
Ghaziabad, India08.2018
Skills
- Customer Service & Technical Support
- Troubleshooting Hardware/Software Issues
- IOS / Android / macOS Familiarity
- Communication & Problem Resolution
- Ticketing Systems (JIRA, Zephyr)
- API Testing (Postman)
- Cloud Environments (AWS EC2, S3, CloudWatch)
- Agile Methodologies & Team Collaboration
Certification
- Agile Scrum Certified
- Six Sigma White Belt
- AWS Identity and Access Management Certified
Additional Information
- Eligible to work full-time in Canada
- Available to work onsite in Hamilton, ON (relocation or commute possible)
- Flexible with rotating schedules (8:00 AM – 11:30 PM EST, Monday–Sunday)
Languages
English
Professional Working
Hindi
Professional Working
Timeline
Warehouse Manager
OddBunch Canada
05.2025 - Current
Senior QA Engineer
Sourcefuse Technologies
10.2021 - 08.2023
Quality Analyst
Wipro Technologies
06.2018 - 10.2021
Postgraduate Diploma - Software and Information Systems Testing (Co-op)
Fanshawe College
Postgraduate Diploma - Technical Systems Analysis (Co-op)
Fanshawe College
Bachelor of Technology - Information Technology
Dr. APJ Abdul Kalam Technical University
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